Elizabeth C.
Buyer Beware-Company Is A Fraud
I would give this business a negative 10 star review if I could. I ordered a couple of swimsuits since I was having a hard time finding tops my size. I was excited to see the range of sizes and that they were based off of cup sizes (or so I was led to believe on their website) . I followed the measuring videos and placed my order. Took 3 weeks to get the order and when they arrived, they were about two sizes too small. I called customer service and explained what the issue was and that I needed to exchange since the size that was stated would fit me was way too small. The CS rep hardly spoke English and it was as if I was wasting her time. Thirty minutes later, she tells me that my return label would be emailed as well as my replacement slip to replace the items for a different size. At this point, she informed me that there would be a 12.99 restocking fee even though I was exchanging for the exact same thing. I asked why and she said company policy which made me a little mad. Call ended and I never got the email. To make matters worse, the swimsuit was for a trip and I enjoyed a swimsuit-less vacation at the beach. After returning the next week, I called customer service again and the next girl spoke a little better English and was able to email me the return label and exchange form. I asked her if the 12.99 restocking fee would be removed and she said yes. I shipped the items back with the forms and made copies (thank goodness). Two weeks later I start noticing multiple debit charges and credits on my account from this place. After looking at it, they credited my card with the return MINUS the restocking fee. Then they started charging me for each individual swimsuit top. The prices were different because I used their discount that was available when I first ordered but apparently, they would no longer apply it even though it was an even exchange. Then I noticed that one swimsuit was no longer available (which they charged over $40 when it was originally $23) but then credited it back. The swimsuit that they replaced was now over $50 when it was originally $34. So by the time the replacement was made, the original swimsuit (that was $34) is now $54 PLUS the 12.99 restocking fee costing double of what it was originally. The replacement is supposed to arrive today and if it doesn't fit, I am going to be furious. I would encourage everyone to NOT do any business with this shady company. Lesson learned the hard way for me. This place should be investigated.



