SWA SabersReviews of swasabers.com

Response from SWA SabersAug 31, 2026

We want to clarify what actually happened here, because this review leaves out an important part of the troubleshooting process. When you told us the replica saber would not power on, we did respond and specifically asked you: “Can you send a video of yourself fully removing the battery and reinserting it? I am curious if it says ‘Power Up’ when you do.” That step matters because the battery must be fully removed and properly reseated in the chassis before we can determine whether there is actually a defective component. Simply continuing to say the battery “cannot be removed” without following the troubleshooting instructions does not allow us to diagnose the issue. The battery is designed to be removable. If you are having difficulty removing it, we can absolutely help show you how, but we need the requested video so we can see what you are doing and identify the problem. Regarding the blade that appears brighter near the hilt and fades toward the tip: that is a DuraBlade combat saber, not a Pixel saber. DuraBlades are illuminated from the hilt, so that appearance is normal and is part of the lighter, combat-focused design. If there is a genuine manufacturing defect with any of the sabers, we will repair or replace the affected component at no cost. We are not asking anyone to simply accept a defective product — we are asking that the troubleshooting steps be completed so we can identify what actually needs to be replaced.

Response from SWA SabersAug 31, 2026

Glad to hear the blades are holding up well. Just to clarify the shipping timeline: the 3–5 business days refers to transit time after dispatch, not the full order-to-door timeframe. Sabers can require up to a few weeks of production before they ship, and international/customs movement can add additional time before the package reaches the U.S. carrier network. For gifts, we definitely recommend ordering early rather than cutting it close to a birthday or holiday. Thanks again for the feedback, and you can use VIP10 for 10% off any future order at SWAsabers.com.

Response from SWA SabersAug 31, 2026

Thank you for updating the review — and this is actually a good example of why we encourage customers to contact us before assuming the worst. For international orders, although shipping is free, import charges such as VAT are imposed by the destination country, not by us. More importantly, you now have the sabers in hand and can judge them based on the actual product rather than speculation before delivery. You went from understandably concerned, to seeing the issue resolved, to being impressed enough that you’d recommend us and come back for more. That’s exactly what we want potential customers reading these reviews to understand: judge SWA by the sabers you actually receive and by how we handle real issues when they come up.

Response from SWA SabersAug 31, 2026

We’re sorry for the gap in communication here. If you reached out multiple times regarding a damaged saber and did not receive a follow-up, that is not the level of support we aim to provide. That said, we want to be very clear about one thing for anyone reading this: a defective saber does not mean a customer is simply stuck with it. Our warranty process is specifically designed to repair or replace confirmed manufacturing defects at no cost. For battery or power issues, we normally ask for a short video showing the problem so we can determine whether the issue is the battery, chassis, charging setup, or another component and send the correct replacement immediately. Please contact us again with your order number and reference this review so we can locate the case, review the issue, and get the affected saber taken care of. We’d much rather be judged by how we resolve a genuine product issue than leave a customer believing there is “no way to resolve it.”

Response from SWA SabersAug 31, 2026

This review was posted before the order had actually completed delivery. Order #21941 was ultimately delivered by UPS on June 24, with tracking confirming delivery in Duluth, Minnesota. You also disputed the transaction with your bank before delivery and received the full $547 refund — while the three sabers were subsequently delivered to you as well. So at this point, you have both the full refund and the sabers. We’d appreciate you updating the review to reflect what ultimately happened, since the statement that the order was never received is no longer accurate.

Response from SWA SabersAug 31, 2026

Love hearing this — especially that you’re enjoying them together as a family. One thing we always want potential customers to understand is that these are not fragile display pieces that have to sit untouched on a shelf. Our combat sabers are built to actually be handled, swung, and dueled with, which is exactly why customers often notice how solid they feel once they have them in hand. Thanks again for the recommendation. Use VIP10 for 10% off whenever you’re ready to add the next saber to the collection.