SWA SabersReviews of swasabers.com

They say on their website that the light sabers would be delivered withing the week it took about 2-3 weeks before i got them because thay have to be "made" first which the website didnt say. When i got the light sabers one of them was damaged and the blade that followed didnt fit the lightsaber so i got 2 out of 3 that i could actually use. I sent their customer service an email with the issue and what was wrong i sent a video and pictures of the problem and never heard from them ive sent them mails for a follow up later on but never reviced any mails back its now been almost 3 months now and i havent heard anything. So everyone out there stay away and go to some other lightsaber seller maybe go to sabertrio instead these guys are scamming and sending you damaged light sabers.

The sabers themselves are great quality. No complaints about the actual product. The problem is everything that comes after the sale. My nephew broke the hilt on a combat saber. Their website policy said they'd replace combat sabers if they broke. I reached out and someone told me they'd send a replacement. I followed up, got ghosted. Waited months, tried again through Instagram and other channels. Never heard back. On top of that, my fiance and several friends from church ordered multiple sabers and never received them. No responses to emails, nothing. They all had to file bank disputes to get their money back. If SWA Sabers had even halfway decent customer service, this would be a 5-star review. The product is solid. But a warranty that isn't honored and complete radio silence when customers need help makes it impossible to recommend.

We ordered from SWA Sabers on 14th December and paid for fast shipping, which was advertised as a 1-2 day delivery. As soon as we placed the order we received a further email stating that the order total did not include VAT, compulsory for most UK purchases, so we had to pay an additional 20% before the items could be dispatched. Whilst we weren't expecting this and were a little taken aback, we paid this the next day & then waited....and waited. After more than a week with no update, we went onto the SWA Sabers website to try and track the order and were met with a message saying they are experiencing a brief delay in despatching some orders with the Durablade Sabers (this message is still on their website as of the date of writing this review). The tracking information on their website showed no further updates since our purchase on the 14th, we were starting to get concerned. We heard nothing from SWA Sabers until 23rd December when we finally got an email with a tracking number for our items, but they still took until 29th December to be delivered. Admittedly this was over Christmas, but when you pay extra for a 1-2 day delivery, that is the expectation. When we opened the box, we were impressed with the quality of the sabers we had purchased, but there was one problem...one of the sabers we had ordered were missing & we had been given a different one in it's place. We sent an email immediately on 29th December to SWA Sabers to make them aware of this error but, as of the date of writing this review, we have had no response and unfortunately there is no other way of contacting them. On a positive note, the sabers are of very good quality with a nice weight to them, excellent quality materials & great sound effects. The Durablade Sabers are nice and light for combat and the blade is very...well...durable, with the Pixel blades being heavier, more realistic and better suited for aesthetics, but still able to be thrown around in a duel or two. Unfortunately, the service received is what really let's this company down. If you order from them and no problems arrise, you're in for a great time and a great experience with these Sabers, but if something goes wrong, don't expect an easy time getting them to sort it.

I placed an order for the conqueror light saber and 2 free saber bundle on the 22nd of November and they arrived the 08th of December I tried asking if there was any issues but never really got any responses and when the sabers arrived the dura blades were scuffed and the plastic wrap used for them had been damage since they stuffed everything in one package. Yes they work and looks great but its handling could have been better considering I paid 400+ dollars for the merchandise.

So, I placed an order after my 18th birthday, I ordered 3 sabers under the buy 1 get 2 free deal. I also paid for 1-2 business day shipping. After this I was told that I would have to wait around 2 weeks for the sabers to be made (that's fair, I'd rather they be quality). However, after the date where they said it would be out for delivery, I waited 2 business days and my order still hasn't arrived and my tracking status hasn't changed. When I attempted to speak to them via their website, they have made no response after the last 3 days with me sending at least a message a day. Unless this changes in the next few days I wouldn't recommend buying from them and definitely don't buy the "lightspeed" shipping. Okay, so a few days after I made this review the sabers arrived. They are pretty much as advertised. However, I still wouldn't recommend buying from them as the delivery times are extremely unreliable and customer service is almost non existent. And definitely don't but the 2 day delivery.

Sabers arrived fine but the connecter piece I ordered never arrived they have ignored every email I have sent and refuse to replace or refund me.. other from somewhere else that’s 40 euro they just stole from me

So when I originally ordered these lightsabers for my dad on June 20th ( who has a illness I will not disclose ) it really suprised me with how it said shipping took 3-5 business days to ship and how affordable these lightsabers were. So I was very excited to use these with my father to make some good memories with him. To the point I convinced my friends to buy some because we could also use them to fight over the summer. A week later I found out that it actually takes a couple of weeks to make the sabers then ship it out, which I was okay with. I messaged them to see if they could expedite my order for my very unfortunate situation with family to which a SWA team member or bot said that it would ship out on the 9th of July. Obviously I wasn’t expecting them to expedite my order as it’s unfair for other buyers and was just grateful for an update. When the 9th of July came my friend actually got his lightsabers two weeks earlier than expected which was weird. Because my sabers didn’t even ship the day they were supposed to. However, I had hope because my friends tracking order wasn’t accurate and said it hadn’t shipped yet even though his light sabers had arrived so I still kept hope for the next 3 to 5 business days until they did not appear on my doorstep at all. and my other friend, who also bought the Lightsaber on the same night as me got his the other day as expected, but where are mine? this is just completely unfair. I don’t expect premium treatment or anything like that but come on. I’ve messaged them constantly since the supposed shipping date to which I’ve had no response on Instagram and even got left on read, which is completely disappointing and embarrassing for a company just to ignore one of their customers like that. I had to get my mother to contact the company to which they said they get me a tracking order by the end of this week and we still haven’t gotten any message back from them since. Although I won’t give them a completely terrible review because I have used my friend’s light sabers from SWA and they are pretty good and you get your moneys worth. They also recently changed their production time to 3 to 4 weeks on their website at the end of this week which is today. It will be the end of the fourth week today so I’m just praying that they’ll ship out through blind faith.

I’m in the same boat as most other people that ordered the buy one get two deal it seems. I ordered on May 10 it’s now July 9 and still nothing no sabers. They only responded to only one email I sent and it was a what’s your order number email. I really want to like this company as I’ve heard they do quality work but my God their customer service is awful. I genuinely don’t mind waiting for quality work but the complete lack of communication is really frustrating and honestly disappointing. My order number is 5891. Hopefully this generates a response. I will happily change this review if I receive an update from SWA and/or my order.