SWA SabersReviews of swasabers.com

Without question the worst customer service ive experienced in ANY online store to date. Got suckered in with their "buy 1 get 2" deal. The count down for the deal on the website is a fomo lie tactic. The "3-5" delivery promise advertised on their website and purchase screen is also a lie. Weeks later and im still waiting on my 600$ DOLLAR ORDER. When customer service was contacted I was told it was because of some unspecified Chinese holiday. That then suggests that the validity of this being an "American" company is also a half truth and therefore a lie. This company DOES NOT DESERVE YOUR MONEY. Spend it safely with another company that is and does what they say they are. 1 star and significantly less if i could.

Love them soooo much want more

Received the sabers in 10 or 11 days. The replica darksaber with pixel plade I got is very satisfying. Has weight to it. Feels very high quality. I won’t be battling with this so I can’t say how it will hold up doing that, but I am very happy with the quality for a display, and playing around occasionally. The two free sabers I got with it are both great quality, and I am very happy with how easy they are to operate, and change settings. I struggled a little bit at first, but then read the instructions, and it was smooth after that. (I always try to operate something without instructions first, and reference them when needed). I am already planning a purchase for the next replica saber I want!

I quickly jumped on their buy 1 get 2 free offer, as it had a limited number, but didn't realise it was an American shop and that I'd have to pay additional tax. On the same day I placed the order I wrote them an e-mail informing them of this and askad for a cancellation. They then proceeded with processing the order (I understand this might be an automated step) and they have charged my card, but haven't replied to my e-mail. They could at the very least reply and and explain what options (if any) I had, but this level of customer service deserves 1 star. UPDATE: After over a week I still haven't heard from the company. They have charged my card and proceeded with the shipment (which is currently on hold until the VAT is payed, I assume). When I ordered the products, I was under the impression it was a limited offer, as the website said about a 20 hours were left. For the past two weeks I have been seeing the same offer over and over again. It's false advertisement to instill a sense of urgency in the peruser. I lean towards the latter. UPDATE 2: SWA Sabers replied to me here, not by my e-mail. They have informed me the "Buy 1 get 2 free" offer is a final-sale offer. That's news to me, so I checked out their purchse flow, and it's not clearly informing the customer of this before payment. If you read "Terms of Service" (which is where I'd assume such information is to be found) there's no mention of final sale. Under "Cancellationa" you can read that it's not possible and that that's clearly outlined during checkout... considering the only mention of such practice is under "Refund policy" and that it's a link I have to click, I'd argue it's not "clearly outlined" but rather hidden outside view. They told me they went forward with the shipment in spite of not having the VAT request fulfilled. That's a half truth. I have received a DHL tracking ID. Following this I can see that the package hasn't been picked up yet. It's been more than 3-5 days. They also asked me to update this review once I have the sabers in hand. This won't happen. Because I will not get them before VAT has been paid. I refuse to pay VAT because of bad business practice (not clearly informing of final sale practice and false advertisement), so I will never get them in hand. Regardless this is a review of the company, not the product. I'm sure the product is excellent. The customer service and sales practice is not. Even if I should receive the sabers and be fully satisfied with the quality, the review would reflect this and be no more than three stars. And actual cancellation and full refund would fare better.

I bought the buy 1 get 2 free, I never received them as the delivery company claimed to have lost them in the warehouse. No response from SWA at all, currently getting my money back from my bank as they suspect they are running a scam. Do not waist your money. Update SWA SABERS finally responded after seeing this review, they managed to find the package after communicating with the delivery company, not me directly, and sent me just an update of the order. No apology for the bad service, or the package being late. It’s very disappointing that they’ll only respond to you when you write a bad review about them and not when you e-mail them to ask for help. Despite the goods being good quality, my original score is still a one because of Poor communication and poor customer service on both their part and the delivery company’s. I hope in the future they learn to communicate with their customers better and use a more reliable delivery service. As for my fraud claim, I did update the bank and told them I have received the package. However they still want to look into this as there have been several claims they’ve received from this company.

The delivery was immediate. The website was easy to use, simple to add to the cart and for me, easier to hit purchase. It arrives in a good durable box, wrapped up and I haven’t dueled yet but I did bang it against the other ones I bought from them, it was pretty sturdy, can’t wait to spar with my kid and wife. We bought Anakins, Darth Vaders and Mace Windu’s, my little girl loves purple! I will be buying more when I get a few more checks! I’ve already told my friends about them and shared the website! If you are a fan of Star Wars and want some realistic, durable sabers, buy from these guys! The only downfall to me was the instructions are very vague and the parts aren’t labeled so when you buy more than 1 they aren’t specifically labeled to tell you which is, which luckily they are universal though

Ok. So I wasn't sure if I believe the whole "you can have real fights and hit things as hard as you like' advertising that I'm seeing every other story, but boy was i shocked at just how tough they are. Im a big fella nearly 400lbs and I put every ounce of my body behind a swing at a fence and 💥 nothing happened, it just kept going as if I had hit a leaf. They are so much fun and my 2 boys were out way past their bedtime last night having battles. Im so glad I didn't listen to my responsible voice in my head. In fact I'm ordering 3 more.

I was very disappointed when I saw that SWA Sabers sent me an email right after I made a purchase, telling me I need to pay extra for taxes. I got the email seconds after my purchase so they obviously know about it beforehand but decide not to tell you so you get trapped. The message also said my order wouldn't be processed before I paid the extra taxe, so I thought I'd send them an email about it to sort it out and not cancel right away but I got another email saying it's being processed meaning they probably won't let me get a refund. And by the way, I haven't had a response on my email yet. Also, on the website it clearly said 3-5 days shipping but judging by all the reviews I see here, I'm not sure I would even get it before next month which is when I need them. I'll update my review if I get any news... Update : They reached out and offered to pay for the extra tax, which is nice. And they told me I'd get my saber in time so we'll see when I'll get my sabers 🤞