Mr Richard G.
Utter waste of money- avoid!
Really poor quality and service, utter waste of money. The lightsabers were a birthday present to my son and the website seemed to present these as good quality, but I am so disappointed. What arrived was in plain brown packaging, and the lightsaber hilts were scratched and damaged, really poor, I was furious . The blades were also really short and completely unsuitable, I felt ripped off. I contacted the seller using the live chat and the response showed they didn’t care, even saying I’m the only person ever to complain, I doubt that. The only thing they offered to do was send new normal length blades but for another £76. I really feel these products are a poorly made Chinese knock off, don’t waste your money, you’d struggle to find worse than this. Needless to say my son was really disappointed too, so an awful experience all round
Response from SWA SabersJan 8, 2025
We deeply apologize for your experience and understand how frustrating it must have been, especially for such an important occasion. At SWA Sabers, we pride ourselves on delivering high-quality products designed for durability, immersive sound effects, and stunning visuals. Each saber is crafted with durable polycarbonate blades and premium hilt materials, designed to withstand dueling while providing an authentic Star Wars experience. The issues you’ve described do not align with our quality standards, and we are truly sorry that the product you received did not meet expectations. We would love the chance to make this right. Please reach out to us at [email protected] or via live support on our website. We’re committed to ensuring you and your son are satisfied, and we’ll do everything possible to resolve this matter promptly.