We enable a community of thrifters to find affordable, quality secondhand apparel for the whole family. Being an online thrift store, we make it easier than ever to filter through like-new, pre-owned clothing brands, toys, and more, keeping millions of items out of landfills which is something everyone can feel good about. We hand inspect every item so you don't have to! Plus, you can find up to 90% off average retail pricing. Don't like it? No worries. We have hassle-free returns to make online thrift shopping for men, women, children and babies a breeze.
Swap.com - Online Thrift & Consignment (swap.com) has 665 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
swap.com
Website
swap.com
Category
Children's Entertainment
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 20% of reviews.
Latest
Most recent review: March 2025.
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Response from Swap.com - Online Thrift & ConsignmentSep 24, 2019
Hello,
Thank you for taking time out of your busy schedule to write this review. Our mission is to provide quality items at affordable prices, so we are doing our job!
We look forward to a continued partnership!
Sincerely,
Jen - Swap.com
MD
Maude D.
Shipment is fast and return process is…
Shipment is fast and return process is super easy
Response from Swap.com - Online Thrift & ConsignmentSep 18, 2019
Hello Maude,
Thank you for taking time out of your busy schedule to write this review. We are happy to hear you receive your shipments quickly, and that you find the return process to be super easy.
We look forward to a continued partnership!
Sincerely,
Jen - Swap.com
JJ
Julia J. A.
Why I Love Swap.com
I always look for bargains. For myself or for family and friends. It just isn't possible to afford everything brand new, so I keep my eyes open to the deals!
Swap.com has sold me many wonderful items, from scarves to jackets, to many beautiful dolls and bears meant for little ones in crisis. I keep them in my Jeep just in case.
I could not be the caring person I present myself to be without the aid of Swap.com. I have never been disappointed although often surprised by the size of a toy cat. While I am thinking it is about 4" tall it turns out to be 14" tall. The amazement is always positive.
Response from Swap.com - Online Thrift & ConsignmentSep 12, 2019
Hello Julie,
Thank you for taking the time out of your busy schedule to write this review. Thank you for sharing your story. We are happy we can provide you the ability to care for others in a times of crisis. Thank you for partnering with us to help others, as that is what our mission is all about.
We look forward to a continued partnership!
Sincerely,
Jen - Swap.com
BA
BARBARA ANN D.
I WAS JUST SCAMMED AND REJECTED BY SWAP.COM!
I WAS JUST REJECTED AND KICKED OUT OF SWAP.COM ‘S PREMIER SELLER’S PROGRAM ! THEIR CLAIM IS THAT MY MOST RECENT BOXES OF ITEMS RECEIVED DID NOT REACH A CERTAIN REQUIREMENT PERCENTAGE RATE ! THE REAL TRUTH IS WHEN I ORDERED OVER $400 IN WOMEN CLOTHING FROM THEM AND RETURNED 98% PERCENT OF IT, BECAUSE OF POOR QUALITY AND ITEMS NOT BEING AS DESCRIBED! I PAID $400 PLUS, IN TOTAL FROM MY BANK ACCOUNT THROUGH KLARNA! I QUESTIONED SWAP.COM, ABOUT MY ITEMS AND MY ORDER, AND THIS WAS NOT ACCEPTABLE TO THEM ! THEY HAD TO HAVE BEEN OR GOTTEN UPSET BECAUSE OF MY HUGE RETURN ! THEY DID NOT COMPENSATE ME IN CASH, AS I PAID THEM, BUT IN STORE CREDIT WHICH I DID NOT AND DO NOT WANT ! I RETURNED EVERY ITEM BACK TO THEM, WITH THE EXCEPTION OF ABOUT FIVE PIECES, WHICH I WILL BE RETURNING TO THEM , OVER THE WEEKEND !! I PAID THEM OVER $400 CASH, BUT THEY HAVE GIVEN ME STORE CREDIT FOR ONLY $231.32 ! THIS AMOUNT, I DO NOT UNDERSTAND! BECAUSE OF THIS, I HAVE BEEN RELEASED FROM THEIR PREMIER SELLER PROGRAM! MY RELEASE FROM THEIR PROGRAM, CAME ONCE I STARTED TO BE A DIFFICULT CUSTOMER OR A PROBLEM , FOR THEM ! THE PERSON HANDLING MY QUESTIONS, ETC ; NAME IS PATRICK ! I HAVE BEEN A VERY VALUABLE CUSTOMER SELLING , MAKING OVER $20, 000 IN SALES! I HAVE PURCHASED AND DONATED THOUSANDS OF ITEMS , FROM SWAP.COM! I HAVE SUPPORTED THEM OVER MY MANY YEARS WITH THEM ! BUT, FOR THEM TO JUST JUMP UP AND KICK ME OUT OF THEIR PREMIER SELLER PROGRAM AND TO NO LONGER ACCEPT INBOUND SHIPMENTS OR DONATIONS , FROM ME , IS TOTALLY WRONG AND UNACCEPTABLE! THEIR ETHNICS AND PROFESSIONALISM “ STINKS “! THEY HAVE SHOWN ME THAT I AM A NOBODY TO THEM AND MY SERVICE TO OR WITH THEM IS NO LONGER NEEDED OR APPRECIATED! I AM VERY HURT AND BOTHERED BY THEIR PERSONAL ATTITUDE AND VENDETTA TOWARDS ME ! I WILL BE TAKING THIS FURTHER WITH THE BBB AND THE ATTORNEY GENERAL’S OFFICE ! I WAS TREATED POORLY AND I NEED THEM , SWAP.COM TO KNOW THAT THEY WERE WRONG AND YOU CAN’T DO PEOPLE THE WAY THEY DID ME, WITHOUT SOME ACCOUNTABILITY! AFTER ALL OF MY BUSINESS WITH SWAP.COM IS COMPLETED, I AM DONE WITH THEM ! THANK YOU, TRUSTPILOT, FOR ALLOWING ME TO VENT AND SHARE MY TRUE STORY TO THE BEST OF MY KNOWLEDGE! BARBARA ANN DORN
Response from Swap.com - Online Thrift & ConsignmentSep 12, 2019
Hello Barbara,
We sincerely apologize you have experienced these recent frustrations with buying and selling on our site. I will follow up with you directly, as I do not want to share specifics of your account through this site.
Please watch for an email from me.
Sincerely,
Jen - Swap.com
GM
Gina-Marie I.
Good
Good, inexpensive service. Not a fan of the shipping price, but the inexpense of quality clothes on a fun, easy is great.
Response from Swap.com - Online Thrift & ConsignmentAug 29, 2019
Hello Gina,
Thank you for taking time out of your busy schedule to write this review. We wanted to make sure you were aware that any orders over $60 will allow for free shipping!
We look forward to a continued partnership.
Sincerely,
Jen - Swap.com
DI
Diana
Can't live without my Swap.com!!
I have ordered probably 7 boxes in about 8mo..I cant live without swap!! I love them so much!! Everything I have gotten, women's clothing is so perfect..except a few items I had to send back as I did not really like them in person. Sending back is sooooo simple. Put whatever items you dont want right back into the box they came in!! Print out your label from the site, attach it, tape up the box and drop off at your nearest Walgreens...yes...simple. Within 2wks I go on the site and I see my credit which they apply to my next order. I adore them. Pants, tops, shrugs, you cant lose!! I dont order anything over $6 but this time I did order 4 items that were $8 and 1 was $10...but that was rare for me. I can find so much at such great prices, the clothing is clean, no stains, rips etc. I only go with good condition, like new...I wont buy fair condition...I may try later though since its soooo easy to return!! I am becoming a seller soon, so I am looking forward to a bit of $ coming in. Wish they sold purses and regular household items..that would be cool. All I can say is I went from very little clothing to a closet full...I love them so much!!! Great place to shop for great clothing!!! Love you guys!
Response from Swap.com - Online Thrift & ConsignmentAug 20, 2019
Hello Diana,
Thank you for taking time out of your busy schedule to write this review. We are extremely excited to hear that you have found shopping fun and affordable on our site! We are accomplishing our mission!
Thank you for being a faithful customer!
We apologize that we do not offer handbags and households at this time.
We look forward to a continued partnership!
Sincerely,
Jen - Swap.com
RM
richard M.
I originally used Swap.com for work…
I originally used Swap.com for work shirts since, as a sculptor, my
welding burns and grinding burns holes in shirts regularly. However over the last year or so I've found that I (and my wife) like the shirts too much to make them into sacrificial clothing. Fit is spot on in most cases and wear is negligible in all the shirts I've bought, about a dozen so far. I'm a large man and I usually wind up in the sales racks at department stores to try to find things that fit me; Swap.com has hundreds in my size. I'm a regular customer
Response from Swap.com - Online Thrift & ConsignmentAug 20, 2019
Hello Richard,
Thank you for taking time out of your busy schedule to write this review. We are very happy to hear we can provide you a variety of shirts to pick from at an affordable price.
Our mission is make shopping easy, and it appears this has been successful for you!
Thank you for your continued partnership!
Sincerely,
Jen - Swap.com
LW
Laurel W.
I love Swap
I love Swap! My last order absolutely everything was AWESOME! Usually I don't like one or two items but they are so cheap who cares! (I just give those items away to goodwill even though Swap will give me a refund.) I buy more clothes shopping at Swap and I love every second of it. It is nice to be able to afford all sorts of new stuff and it all arrives in perfect condition. My last purchase was summer cotton dresses and I am a little fat so a lot of tighter stuff looks horrid, but every dress was baggy enough and busy enough to look much better than expected! Very Happy Customer!
Response from Swap.com - Online Thrift & ConsignmentAug 20, 2019
Hello Laurel,
Thank you for taking time out of your busy schedule to write this review. We are very happy to hear you "love" Swap.com. We are very happy to hear you enjoy shopping our site, and finding those treasures.
We are very happy to hear the dresses worked for you, and are super excited to hear you are a "Very Happy Customer."
We look forward to building on this partnership.
Sincerely,
Jen - Swap.com