Swap.com - Online Thrift & ConsignmentReviews of swap.com

So I ended up ordering over $100 worth of clothes for my growing son (in the sizes that fit him now and for the future since he’s growing so fast) and I was excited to finally find an online thrift store for boys clothes since again, he grows so fast that I hate buying brand new clothes for him now. After a few weeks with no shipping information or no information period, I got an email saying I was refunded from this shop. All it says was because of “unforeseen issues”. I was looking forward to getting the clothes I purchased since they seemed to be in great condition and good name brands as well. Yes, I did get my money back but that’s not the point. I’d rather have my purchases than the money. If they didn’t have the clothes I purchased available then why would they be on the website for purchase? I’m very frustrated right now because I have to go search once again for another online clothing store and repurchase clothes for my boy. I’m not purchasing anything from this store again. I probably should’ve have read the reviews before attempting to purchase from them. Lesson learned..Anyways, beware making any purchases with this company. ((The reason I gave them 2 stars instead of one is because of the fact that i was able to get my money back but that’s the only reason.))

It took forever to receive my purchase (3 weeks) and then a few items were missing although credited. No customer service phone number, only email which no one ever contacted me. I’m not sure I would use them again.

I have 2 different orders that I was charged FULL price for and didn't receive the full orders on BOTH! I have sent 3 emails to Swap.com with only saying they have received my email but no other reply. Please help!

The clothing smelled musty. I gave most of the clothing away to the Goodwill. I was very disappointed.

I made my first purchase with Swap on Jan 6th 2023 and ordered 10 shirts, and the prices were incredible! On Jan 24th that my order would be shipping and that 3 of the shirts I purchased were no longer available and I would be refunded asap. That was a bummer, not only was my order taking forever to get to me but 3 items I thought were mine, were not. So that made me question their inventory system. My refund posted to my account about 2 days later, which I found to be extremely quick. My order FINALLY arrived Jan 29th and that's where things took a turn for the worst! Upon open the polymailer bag, each shirt was packaged in individual clear bags with their identification labeled on them. The shirts were NOT folded and were NOT packaged nicely or neatly, yet just bunched up in a kind of ball and shoved in. Some of the bags were obviously way too small for the shirt inside. One of the shirts was completely garbage! The entire front of the shirt was stained and I mean MAJOR stains, all over! The description had it listed as "good condition" which by Swap's definition has no stains or defects. Quality control definitely FAILED here. Another shirt was listed as "Like New" and had black stains on it, which could have been gone unnoticed because the shirt is a dark purple color. And the last shirt, which was a light pink cardigan, was listed as "Like New" and had pilling, pulls and had some type of blue discoloration on the sleeve. I started a return, which would have been nice and beneficial if I could have attached photos along with a description but there's no way to do so. I got the return authorization and in the email it says to pack in a box or padded envelope for return, which I'm not going to lie, really ticked me off considering the way I received it! No way in hell am I returning it to you BETTER than the way you sent it to me! Especially after everything I have dealt with, with this purchase! So I packed it the same packaging and shipping bag it came in! So out of 10 shirts I purchased, I have 4 of them. So to say the least, I am disappointed and learned my lesson! I will stick to ThredUp, the one I always use!!!

One of the good things from swap is that if you didn't like the clothes, you could return these for free. As you know a picture is not the same but now the return has a fee and this make me more likely not to be sure about certain purchases. I received a shirt that stated it was new, it was all wrinkle and smelled like cigar, try to return it but needed to pay so basically there was no advantage of havind bought this from here.

I placed my order 21-10-2022 and ph line315/633//3636 order numberOrder 17222591365Customer service is up to the mark Selection is great and prices even better Shipping takes a bit but it’s worth it I just add customer service is great.

I have not recieved my package, it was ordered on Oct. 17, 2022