Swap.com - Online Thrift & ConsignmentReviews of swap.com

I sent over $1000 of clothes to Swap.com in 2022. I got emails that they accepted the clothes, listed them, and occasionally got emails that clothing sold. Fast forward, I am now unable to access anything in my account, I haven't gotten paid, and my clothes are gone. Support says there isn't an account with my email in their system which cannot be true. They have stolen from me.

Poor buyer experience. Out of pocket. Not worth the time and effort

Is it just me òr has the thrift online companies lost their mind? Unbelievably high priced. Plus shipping? Heck I can shop Macy's clearance cheaper and not used.

This used to be my favorite go to online thrift. Now, it is completely impossible to find what you want. The new changes are terrible. I will never shop with them again.

Vague descriptions of items without measurements or back of item pictures and anti-customer service make this a site a true gamble. You may accidentally get a good item here and there but you will almost certainly have one or more items canceled per order and should you receive velvet dress pants with rhinestones when you ordered plain black casual pants they may send a snarky reply "cannot issue a refund for the pants as there is nothing physically wrong with the pants, and what you described is a customer choice issue." She then she further clarifies: "We refund any item that is damaged, significantly differs from the listing--purchased a pair of pants and got a dress falls under this category." She warns there are no options for "buyers remorse" so buyer beware as you are very likely to have remorse here at some point. It is not worth the CS disrespectful tone to reach out nor the irritation (colors are also very off in their pictures so keep this in mind if you decide to risk it.)

I am never going get a return to cover the postage of the clothes! Just a huge loss, better off to advertise on FB market place.

Any good reviews prior to this site being taken over by some Shopify format ("The Jay Group" is their customer service response handle) should be invalidated. As of at least 2023 this website is shady--orders taken weeks ago are not moving, the returns policy has become too strict given the thrifted items too. They used to have detailed photos for all the listings. Now you're lucky if you get two views of a product you know they won't let you return. ' The only reason I made my most recent order was because I had store credit from the previous owners that I needed to use before it expired. Order was placed on January 13th and there's been no move and their customer service response was essentially a shrug. Swap.com is over, it's a shame.

Horrible I paid for three cardigan sweaters came to a total of $27.84 which included the postage I only received one sweater they lied on the invoice and said the total order was $9.99 but they only refunded me $6.42 so they still owe me a refund of $17.85 I have the bank records to prove this. This company is getting worse and worse they have messed up three orders in less than a years time. Save yourself some aggravation and don't shop there it's hit or miss