Swap.com - Online Thrift & ConsignmentReviews of swap.com

This site has a large collection of various items.

This place is completely mismanaged. Delivery is weeks delayed and package will have missing, incorrect or damaged items and you will never hear back from customer support and will never be refunded.

Shipping takes forever. That is explained in their help section, but I think it should be better advertised upfront. I waited almost a month for the items I ordered. Shipping is also expensive, and you also have to pay shipping for returns. It's also frustrating that you get store credit for returns instead of having the money returned in the original payment form. This is made clear before purchasing, but still frustrating. So much unnecessary plastic is used in the shipping process. Many item descriptions are lacking information. Nothing about the process is very convenient. It was cool to try, but I will stick with physical thrift stores.

Terrible. I never got my order, but despite multiple chats/calls/emails no one ever could give me any helpful in about the status of my order. Had ordered shoes for my big trip to Europe and it’s looking like they won’t arrive though I ordered a month ahead of my trip. Very disappointed! Btw -I know there was a significant warehouse problem, but this a about managing customer expectations (or not!).

My account is a mess. Last two orders missing items. Will find a way to actually speak to SWAP. No more emails.

Seems there is always one thing that has been mislabeled. I know enough to watch for this, but it gets me everytime! This time it was shoes that said size 8, clearly not. Oh well, ya play, ya pay.

It has been 21 days since I gave Swap.com my money. Still have not received my order although I have been assured it’s on its way. I won’t be using them again.

I have grown less satisfied with swap.com over time. When I first began ordering from them in 2016, they processed my orders quickly and were responsive to my inquiries. Now my orders are always delayed, items become "unavailable" in the intervening time and are refunded as store credit (requiring me to continue to use their services or lose the money), and it often takes several attempts before I receive a response to my inquiries. I’ve noticed they’ve also steadily raised the threshold to receive free shipping during the last year or two. And, at least with my last order, they’ve started charging me for returns; returns that are necessary because there are an increasing number of items mislabeled by size (e.g., pants labeled as size 36 on the website that are actually size 43). I hope, but am not hopeful, that things will improve, because I’d like to go back to consistently providing them 5-star reviews like I did through 2020.