Swap.com - Online Thrift & ConsignmentReviews of swap.com

This was my first time of purchasing on Swap.com I was very pleased with my experience and my item. It was top notch!!! I am pretty excited about my buy and I have shared my experience with Swap.com with my friends.

Well, the item that I was most excited about has become suddenly "unavailable" when to be shipped. Again!

In years past I would have given you 5 stars. I have been a SWAP customer for some time. . I had always been happy shopping at SWAP. I was always pleased with what I bought and rarely had a problem with returns. the last few orders I've placed have had incorrect items and have taken longer to reach me. when I first shopped at Swap returns were very easy through FEDX in a nearby Walgreens. I could drop off my return and grocery shop nearby. Then came UPS I am a partially handicapped senior lady now and it is not convenient for me to drive to a UPS facility. I have to bother my son in law to take my return for me which I don't like doing. I was able to mail the last few returns but not this last one. I am at the point that I am going to have to redeem what credit I have coming and shop elsewhere where returns are by US mail.

Swap offers an awesome selection of items and you can filter according to preferences including sizes, styles, condition, as well as price. On the downside, the site typically only provides 2 views of each item, one front and one back view, along with very basic descriptions. The major drawback is the cost of shipping and very slow deliveries.

I've been shopping on Swap for about 3 yrs now. At 1st it was good but in the last year, I've ordered lots of stuff that were advertised as XL adults but were kids clothes. Also to return anything now (sized wrong or not as advertised) Swap won't pay for return or credit your account so I'm not ordering. The shoes that I ordered last were narrow, not as advertised so I can't wear them & I refuse to pay return shipping! That's my final order!

I'll never order from swap.com ever again..unprofessional customer service, inconsistency when it comes to orders; just a big fat NO! From me and my family. Not worth the headache

Very costly experience with all the shipping fees. Every time they made an error on their end (selling me things they didn't have or sending me badly torn clothes) I had to pay for the shipping fees. They also wouldn't return the money to my card when they made a mistake and only would give me store credit. Which sucks since they kept selling me things they don't have and each new ordering paying shipping fees to get and send back. Customer service was not speedy either. Would not recommend to anyone. Support local businesses

Free shipping should be available for a $75.00 purchase - $100 is too high. Also, it is more difficult to buy items, because return shipping is now being charged. People cannot buy items they might like because you must pay to return any item that does not fit.