Swap.com - Online Thrift & ConsignmentReviews of swap.com

I have not received my order and no one has responded to my message I sent regarding it.

Have not received order, still "processing"

I never got it. Contacted help several times, got emails saying they were closed and someone would get back to me and never got this resolved.

I ordered 3 weeks ago, I still haven’t gotten my order. The estimated date of arrival during check out was very incorrect and I’m quite unhappy about it.

i love this website, the items are accurately described

I think this company is getting geared up for a major law suit. I know I am not the only one whose orders are getting cancelled as item no longer available and its also interesting the item is then refunded as store credit rather than refunded. So that people spend more money on the site. Then they deceive people saying that you must spend 100 dollars in order to get free shipping. It all smells very bad to me. If an item is not available then dont list it !

I used to really like swap, but recently it has gotten really bad. I ended up getting an order where close to the entire order was wrong, and had to fight to get my $4.99 back. I am also not happy with the refund policy where they refund back store credit first instead of using other payment methods. I wouldn't have an issue with this if the refunds were because I just didn't like or want something, but when almost an entire order is wrong, I don't feel this is very fair.

Loved that my selections were on sale and reasonably priced. It took 2 weeks to receive my shirts, though. That was the only downside.