Swap.com - Online Thrift & ConsignmentReviews of swap.com

I never received my package. I would like a refund. Order 17222591365-17260314931

I never received my order. My ordered was placed on October 10, 2022, and my card was charged. It is now October 31. The order still says processing.Customer service just tells me sorry, it’s still processing with no commitment that I’ll ever get my order, even though they charged my card. What kind of online store is this?

Order still "processing" 3 weeks later, no update from the company and no response from customer service. Do not recommend.

I have loved the majority of the clothes that I have purchased from your website. My complaint is process and shipping times. I'm still waiting to receive any part of my last order...that I placed almost or at 2 weeks ago.

I haven't received it yet! And I reached out to customer service asking for a status update with no reply. It's been over 3 weeks and it still says processing. Hoping someone sees this and let's me know what's going on...

I’m missing 2 pairs of shoes from as far back as September 8 and no one is responding to my emails. I’m very disappointed

I ordered a month ago and still haven’t received my order even though it was supposed to arrive 2 weeks ago. Swap’s communication about shipping times and delays is disappointing.

I've bought a lot of items from Swap over the past several years. When they get a process right, it's great! All corporate problems are reflections of leadership - as much as I like SWAP, they have a myriad of issues now affecting their bottom line as the comments here clearly reflect. People won't keep ordering if they don't receive orders for week upon week/month with zero communication/updates. *Customer Service Chat: Awesome idea but only if these very kind reps can actually answer questions. My experience was they were interested to assist but always had to consult a "team" for an answer. If I provided an item order number or screenshots and asked for the color of an item because it's not listed or obvious from their photos, it should've taken about 60 seconds to answer! Is leadership not giving the reps computer access? Not allowing the reps to act independently? Have they considered hiring remote CS reps to address a volume of concerns to help make sales? Most of the time, I can anticipate the rep will text me that they will have to get back with me and usually they don't. In this day of instant information, there's no excuse for no inmmediate access to answers. *Employee Shortage? Only you know the answer to this question. The answers are usually pay, benefits and/or good/bad management and/or corporate culture. All I know is if you haven't coordinated warehouses, streamlined your IT and hired enough people to process sales in a timely fashion, you're treading water. You've turned things around before - you got a handle on shipping within a few days which was excellent, albeit short-lived. Believe all these peoples' identical reviews telling you your shipping and customer communications processes are in trouble. I hope you can fix it all fast!