Swanwick SleepReviews of swanwicksleep.com

Response from Swanwick SleepApr 24, 2025

Thank you so much for your thoughtful and detailed feedback — we truly appreciate you taking the time to share your experience! We’re so glad to hear that your Swannies are working out well for you, and it means a lot that you stuck with us to find the right size and style. Huge thanks to your mentor for the recommendation — we love hearing how our glasses are being used in such meaningful ways. Your kind words about our customer service and especially Mika will absolutely be shared with the team — she’ll be thrilled to know she made a difference. And thank you for the suggestion about offering more colors and options — we hear you! I’ll make sure your feedback gets passed along to our product team. Wishing you many bright (but glare-free) days ahead! Warm regards, Swanwick Team

Response from Swanwick SleepApr 24, 2025

Hi J.F., Thank you so much for sharing your experience — we’re thrilled to hear that you’re loving your Swannies and that they’ve become part of your nightly movie routine! That’s exactly the kind of feedback that keeps us going. We really appreciate your patience and understanding with the shipping delay and the email mix-up. We’re always working on improving our processes, and your note is a helpful reminder of how important that delivery timing is — especially when customers are traveling. It’s great to know the fit-over style is working well with your prescription glasses, and we’re so glad you’d recommend us. If there’s ever anything more we can do, don’t hesitate to reach out. Wishing you many relaxing, blue light-free evenings ahead! Warmly, Customer Experience Team Swanwick Sleep

Response from Swanwick SleepApr 24, 2025

Hi Cheryl, Thank you so much for your kind words and thoughtful feedback! We’re so glad to hear that your Night Swannies are a comfortable fit and becoming part of your nighttime routine. It’s wonderful that you’re taking steps to improve your sleep hygiene — and we’re honored to be a part of that journey with you. It also means a lot that you noticed our commitment to supporting better sleep in today’s tech-driven world, and we’re happy to hear our support team was able to assist you promptly. We’ll be sure to share your kind words with them! Wishing you many restful nights ahead — and if there’s ever anything more we can do, we’re just a message away. Warm regards, Customer Experience Team Swanwick Sleep

Response from Swanwick SleepMar 12, 2025

Hi Sue, We’ve sent multiple emails regarding your return, but it seems we haven’t received a response from you. Could you kindly check your spam or junk folder to see if our messages ended up there? If you still don’t see them, let us know, and we’ll be happy to resend the return instructions. We want to make sure you get the help you need! Could you please send us a direct email at [email protected]? We’ll be happy to assist you with the exchange as soon as possible. Looking forward to resolving this for you! Best,

Response from Swanwick SleepFeb 28, 2025

Hello Kenneth, Thank you for your recommendation! We're glad to hear you’re happy with the product. As for the lens cleaning, it could be a combination of natural oils from your hands and general use. We recommend using a microfiber cloth and lens cleaner for the best results. Also, handling the glasses by the temples rather than the lenses can help minimize fingerprints. Please send us an email and our team will provide you additional tips on lens care—we’re happy to help! Best, Van

Response from Swanwick SleepFeb 19, 2025

Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your patience throughout the process, and we're so happy to hear that you're now enjoying your Swanwick glasses. Melanie and the team will be thrilled to know they could assist you and ensure you received your order. Your support means the world to us, and we’re grateful to have you as part of the Swanwick family. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your glasses!

Response from Swanwick SleepFeb 3, 2025

Hi Papa A, Thank you for taking the time to share your experience with us. We truly appreciate your patience and your trust in Swanwick Sleep, especially after trying other brands. We're glad to hear that the glasses are helping with your eye strain—your feedback means a lot to us! I sincerely apologize for the issues with your initial order and the delays you experienced with the exchange. That’s certainly not the level of service we strive for, and we understand how frustrating it can be. We are actively working on improving our shipping and fulfillment process to reduce delays and ensure smoother exchanges. Thank you again for choosing Swanwick Sleep—we’re grateful to have you as part of our community! Someone from our customer service team will reach out to you shortly! Looking forward to speaking to you soon.

Response from Swanwick SleepJan 23, 2025

Hello Sam, I sincerely apologize for the delay in our response and for any frustration this may have caused. We truly value your business and want to make things right. I can confirm that your package cleared customs on January 16 at 8:17 PM, and was delivered in Spain on January 18 at 12:42 AM. Please check with your local post office or delivery service to confirm receipt. In the meantime, someone from our customer service team will be reaching out to you immediately to assist further and ensure this is resolved to your satisfaction. Thank you for your patience, and we appreciate the opportunity to make this right.