Melissa M.
So far not so good guys
So far not so good guys. I’ve been trying to receive return slip from a Melanie with your company and I am getting the run around. We are buying a different pair once we can get this processed. Your company needs to fix the return/exchange process so it’s easier for consumer. Also called your company and LM
Response from Swanwick SleepDec 7, 2024
Hi Melissa, Thank you for bringing this to our attention, and I sincerely apologize for the trouble you’ve had with our return process. I understand how frustrating it must be to feel like you’re not getting the assistance you need, and this is certainly not the experience we want for our customers. I’ll personally ensure that your return/exchange label is being sent to you right away so you can complete the process smoothly. Additionally, I’ll review your interactions with our team to identify where we can improve and make the return/exchange process more seamless for our customers in the future. Your feedback is invaluable, and I appreciate you sharing it so we can make necessary improvements. If there’s anything else I can do to assist, please don’t hesitate to let me know. Thank you for your patience as we work to make this right. Van Nguyen Head of Customer Service


