Swanwick SleepReviews of swanwicksleep.com

Response from Swanwick SleepMay 12, 2026

Thank you for your feedback, and we sincerely apologize for the confusion and frustration caused with your order and communication experience. After reviewing your case more carefully, we understand there was a misunderstanding regarding the options and pricing information provided, and we completely understand how the back and forth became frustrating while trying to get a clear answer. Your experience is important to us, and we appreciate you bringing this to our attention. We’re actively reviewing this internally with our team to improve communication and ensure customers receive clearer and more timely information moving forward. Thank you again for your patience and for giving us the opportunity to address this.

Response from Swanwick SleepMay 7, 2026

Thank you so much for your feedback and for giving us the opportunity to make things right. We completely understand that lens preferences can vary from person to person, and we’re glad our team was able to help find a better option for you. Your comfort and experience are incredibly important to us. We truly appreciate your support and look forward to hearing your feedback after the exchange! -Swanwick Care Team

Response from Swanwick SleepApr 12, 2026

Thank you so much for sharing this — I’m really glad to hear you’re already noticing a difference in your sleep and how you feel waking up. I’m sorry to hear about the fit issue, especially when bending over. That’s definitely something we can help with. Our frames are designed to be flexible for comfort, but they can usually be adjusted for a more secure fit. I’ve shared this with our Customer Support Team, and they’ll be reaching out shortly to guide you through a quick adjustment so your glasses feel more secure and comfortable. -Swannies Care Team

Response from Swanwick SleepJan 13, 2026

Thank you so much for taking the time to share your experience. We truly appreciate your understanding regarding the delivery timeline. While shipping delays can occasionally occur once an order is in the carrier’s hands, we’re really glad to hear our customer service team was able to support you, keep you informed, and stay in close communication throughout the process. That means a lot to us. We’re grateful for your patience and for giving us another chance in the future. Please don’t hesitate to reach out if you ever need anything. We’re always happy to help. -Swanwick Care Team

Response from Swanwick SleepMay 7, 2025

Thank you for reaching out and sharing your concerns — I’m truly sorry for the frustration you’ve experienced. We did send a replacement pair as part of your exchange request, and according to DHL tracking, it was marked as delivered to your building’s mailroom. Since we hadn’t heard otherwise, we assumed everything had been received and taken care of. We definitely don’t want you left without the product you paid for, and we’d love to help resolve this. We’re a small team, but we genuinely care, and your satisfaction matters to us. Someone from our team has already contacted you. Could you please double check your inbox and the spam folder? Looking forward to your reply so we can make this right. Warm regards, Customer Service Team

Response from Swanwick SleepFeb 28, 2025

Hello Kenneth, Thank you for your recommendation! We're glad to hear you’re happy with the product. As for the lens cleaning, it could be a combination of natural oils from your hands and general use. We recommend using a microfiber cloth and lens cleaner for the best results. Also, handling the glasses by the temples rather than the lenses can help minimize fingerprints. Please send us an email and our team will provide you additional tips on lens care—we’re happy to help! Best, Van

Response from Swanwick SleepFeb 3, 2025

Hi Papa A, Thank you for taking the time to share your experience with us. We truly appreciate your patience and your trust in Swanwick Sleep, especially after trying other brands. We're glad to hear that the glasses are helping with your eye strain—your feedback means a lot to us! I sincerely apologize for the issues with your initial order and the delays you experienced with the exchange. That’s certainly not the level of service we strive for, and we understand how frustrating it can be. We are actively working on improving our shipping and fulfillment process to reduce delays and ensure smoother exchanges. Thank you again for choosing Swanwick Sleep—we’re grateful to have you as part of our community! Someone from our customer service team will reach out to you shortly! Looking forward to speaking to you soon.