Swanwick SleepReviews of swanwicksleep.com

Response from Swanwick SleepJul 24, 2026

Thank you for your review and for your kind words about our customer service. We're truly sorry that you received the wrong glasses multiple times. This was the result of a warehouse inventory issue caused by SKU errors during a major inventory update. While we've since resolved the issue, we completely understand how frustrating this experience must have been. We appreciate your patience and the opportunity to make things right. Thank you again for your understanding and for giving us the chance to resolve the issue.

Response from Swanwick SleepJul 4, 2026

We’re so sorry to hear about your experience. This is certainly not the experience we want for our customers. Our team has already reached out to you to investigate what happened and make things right as quickly as possible. We appreciate your patience and look forward to resolving this for you.

Response from Swanwick SleepJul 2, 2026

We’re very sorry for the repeated mix-up. Our team has reached out to you directly to make this right, and we truly appreciate your patience while we resolve this.

Response from Swanwick SleepMay 25, 2026

Hi, We’re truly sorry for the experience you had and completely understand how frustrating and disappointing this must have felt, especially after waiting so long with little movement on the tracking updates. We never want our customers to feel ignored or stressed over an order, particularly when you purchased the glasses hoping to support your health and wellbeing. After reviewing the order, we were unable to see a second shipping charge on our end. However, if you were charged additional shipping fees, customs fees, or import-related charges separately, please send those details or screenshots to our support team so we can review everything properly and do our best to help sort this out for you. Unfortunately, once international shipments are handed over to DHL and customs processing begins, delays can sometimes occur outside of our control, though we completely understand that this does not make the situation any less frustrating on your side. We genuinely appreciate you giving Swanwick a try and are very sorry this experience did not meet expectations.

Response from Swanwick SleepMay 22, 2026

We sincerely apologize for the experience you’ve had with your international shipment. We completely understand how frustrating it is to wait for an order and feel unsupported during the process. International deliveries can occasionally become delayed or held within customs and local carrier networks once the shipment leaves our facility. Our intention was never to avoid assisting you, but rather to gather the necessary information needed to investigate the shipment directly with the carrier. We truly regret the frustration this caused and appreciate your patience throughout the situation. Please reach out to our customer care team directly with your order number so we can continue working toward a resolution with you.

Response from Swanwick SleepApr 4, 2026

Thank you for your feedback, and we’re sorry to hear about the delay. While we aim to meet the estimated shipping timeframes, there can occasionally be delays once the package is in transit with the carrier. We understand how frustrating this can be. Our Customer Care team will be reaching out to you directly to assist further and provide any available updates on your shipment. -Swanwick Sleep Team

Response from Swanwick SleepAug 14, 2025

Hi Angie, We’re so sorry to hear you haven’t received your order placed on July 28. That’s definitely not the experience we want for our customers. We’re here to help and will make this right. Someone from our team will reach out to you, please check your email or spam folder. Thank you for bringing it to our attention, – The Swanwick Sleep Team

Response from Swanwick SleepMar 12, 2025

Hi Sue, We’ve sent multiple emails regarding your return, but it seems we haven’t received a response from you. Could you kindly check your spam or junk folder to see if our messages ended up there? If you still don’t see them, let us know, and we’ll be happy to resend the return instructions. We want to make sure you get the help you need! Could you please send us a direct email at [email protected]? We’ll be happy to assist you with the exchange as soon as possible. Looking forward to resolving this for you! Best,