SVAKOM UNITED STATES INC.Reviews of svakom.net

Not only is this the best product on the market, it also has the best customer service ever! They respond quickly and thoroughly fixed my issue! I could not ask for any better experience.

Brought a Svakom Eden App Controlled Knicker Vibrator from a UK merchant. Downloaded their app from Play store. Firstly, not "whisper quiet", loader than a wand! So no point using. Secondly, their app Svakom is awful. Has to be ontop of device when using Bluetooth (long distance so tempremental and unresponsive). So keeps cutting out. Don't expect to reach O as when legs close, disconnects. Each track takes 15-20 seconds to "purge". Takes away from experience. No manual adjustment. So can't cater to your own needs. Preset 3&4 are wrong way around. Suspiciously with 10K downloads there are no reviews on the app. So I wrote one and next day mysteriously disappears (so written another and will continue to do). They know the issues but want to brush it under the rug, and not interested in developing products that work well. Who tested the app & products to go with them needs to be sacked! Can't have fun with spouse as intended, won't buy from them again.

Had a vary good experience with customer service they replaced my toy with a brand new one

I purchased the S63D Alex Neo on 9 December 2021. The motor stopped working within 35 days. The store manager said I had to contact the manufacturer. I wrote an email to customer-service "at" svakom.net on 7 February 2022 with an attachment of the receipt and product specifications. Still no response. When it was operational, the rubber ring around the plastic sleeve would repeatedly falling off, and the grip was not comfortable (very tight) no matter how much water based lubricant was used. Too expensive ($200 USD) as a paper weight or to not get compensated or replaced.

We have found that their products - especially vibrators were the best quality in the business - quiet , well designed and just the right amount of buzz - so when we re ordered I made a mistake on shipping address - they worked very hard to re route the package and stayed in touch until it was done. I highly recommend theiir products and their customer service is outstanding!

Probably one of the few companies that have an outstanding customer service! The products are amazing- highly recommended!!!

Almost 100% sure this is a scam site. Made an order. No tracking info given. No information given on my order at all other than the fact they took my money.

Had some issues connecting the app to one of the remote controlled toys, but I promptly received a human-written e-mail from costumer support helping me fix the issue!