Matthew H.
Check Temu Before You Purchase…
I purchased a ring from this company that was on sale. It said that they were closing their doors that Susan and her daughter made all these items. I was so happy to have found a ring that I loved and felt like I was helping a small business out. Well two weeks later I was starting to think that I got scammed because it hadn’t come yet. I later was on Temu and was looking at rings and there is was the same ring. Just the difference was the Temu had 925 mark on the inside band. Later the Susan’s jewelry got delievered and the ring looked like this Susan lady taught a jewelry making class and the ring I got was from her worst student. I messaged them about the difference that the ring I got doesn’t have any markings on the inside like the pictures. Also the thickness of the ring itself looks way thicker in the photo. Then even the two stones that are on the ring on mine it’s really thin like the stone was just glued on the ring in a border. The picture it’s very thick around each stone. The Temu one was $4 and I paid $29 bucks for this one and they keep giving me the run around and keep wanting me to send more photos so there money back guarantee is seeming like crap as well. I think they will give me the run around until I give up but I’m not going to. I think they are buying from Temu and making a killing off unsuspecting people. Don’t purchase or refer to Temu so you know what it will actually look like. They suck
Response from Susan JewelryApr 21, 2026
Thank you for taking the time to share your experience and we are truly sorry for the disappointment and frustration this has caused you. We sincerely apologize that your ring did not match the photos on our website and that it fell short of your expectations. We completely understand how upsetting it must have been to feel like the product you received did not reflect what was advertised, and we take your concerns very seriously. We also want to be transparent our pieces are designed with care, however some components and materials are sourced internationally to keep our jewelry accessible and affordable. We understand how this may feel misleading and we are deeply sorry for any confusion this caused. Regarding our 30-day money-back guarantee, we want to assure you that it is real and we fully stand behind it. We are sorry that your experience with our support team felt like a runaround that is absolutely not the experience we want for any of our customers and we sincerely apologize for that. We genuinely want to make this right for you. Please reach out to us directly at [email protected] with your order number and our team will personally review your case and work toward a fair and prompt resolution for you no more runaround, we promise. 💛 You deserve better and we are committed to making this right.