Susan JewelrySusan Jewelry is a customer focused online store dedicated to offering stylish, affordable jewelry pieces designed to complement everyday looks and special moments.We pride ourselves on providing a wide variety of elegant designs from rings and necklaces to earrings while maintaining accessible pricing for our customers. Our goal is to make beautiful jewelry available to everyone without compromising on style.At Susan Jewelry, customer satisfaction is at the heart of what we do. We continuously improve our products, processes, and support to ensure a smooth and reliable shopping experience.We appreciate every customer who chooses to shop with us and supports our journey.
Susan Jewelry (susanjewelryco.com) has 327 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Terri G.
Your web site worked well when placing the order. Good luck to you.
Response from Susan JewelryApr 17, 2026
Thank you so much for your kind words and for taking the time to leave a review! We're glad to hear the ordering process was smooth and easy for you. Your support truly means the world to us, and your good wishes are deeply appreciated. Thank you for being a valued customer we hope you enjoy your purchase!
Darine C.
Total scam. This company has been going out of business for months lol. The items ordered are coming from out of the country even though their AI generated emails state they are being shipped from the United States. There is no beautiful mother and child as shown in the advertisements and the jewelry is cheap garbage. I made a previous order that never arrived and I'm now waiting for my next order for over 5 weeks. The blurb Santa Fe is meant to make you think the jewelry is coming from inside the United States and is handcrafted. Don't be fooled.
Response from Susan JewelryApr 13, 2026
Thank you for sharing your experience, and we sincerely apologize for the frustration and disappointment you have felt. We take every review seriously and we want to address your concerns honestly and transparently. We are truly sorry that your first order never arrived and that your second order has taken longer than expected. That is absolutely not the experience we want for any of our customers and we want to make this right for you immediately. Regarding the origin of our shipments like many online jewelry brands, some of our pieces are fulfilled internationally. We apologize if this was not made clear enough at the time of your purchase and we understand how that can feel misleading. We are actively working to ensure our communications are more transparent going forward. We would love the opportunity to resolve your concerns directly. Please reach out to us at [email protected] with your order details and we will personally ensure that your missing order is addressed and a resolution is provided to you as quickly as possible. We are truly sorry for letting you down and we hope to have the chance to make this right.
Glennda
Excellent items - purchased all as a gift. Confused that they were shipped from China
Response from Susan JewelryApr 17, 2026
Thank you so much for your purchase and for taking the time to leave a review we're thrilled to hear the items were excellent and will make a wonderful gift! We completely understand the confusion regarding the shipping origin. We want to assure you that our products are not from China. Like many global retailers, we work with international fulfillment and logistics partners, which can sometimes result in packages being routed through or dispatched from different locations. This does not affect the quality, authenticity, or origin of our products in any way. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team we're always happy to help. Thank you again for your support!
DEBRA H.
My husband past away recently and this was an anniversary gift from him. I received prompt notification and love the ring. I wish they weren't closing, but I'm grateful for the loving memory they gave me.
Response from Susan JewelryApr 17, 2026
I'm so sorry for the loss of your husband. What a deeply meaningful gift to carry with you a piece of love he chose for you, now a lasting memory of him. It sounds like the ring is truly special, and it's clear it means far more than jewelry. Treasure it always.
Marysol M.
Well, my first order that I placed March 2 when it came in I was not very happy with the order look like it wasn’t made very well. It came in a plastic film. I was very disappointed so I sent out an email. I got a response right away it was taking care of second order came in it’s beautiful well made it came in a beautiful box thank you for the customer care and a quick response.
Response from Susan JewelryApr 11, 2026
Thank you so much for taking the time to share your experience with us, and thank you for giving us the opportunity to make it right! We sincerely apologize that your first order did not meet your expectations. That is never the experience we want for our customers, and we completely understand your disappointment. We are so thrilled to hear that your second order arrived beautifully packaged and exceeded your expectations! That is exactly the standard we hold ourselves to, and knowing that our team responded quickly and resolved your concern means everything to us. Your patience and willingness to give us a second chance truly means the world to us, and we are so grateful for it. We hope you absolutely love your new pieces and we look forward to welcoming you back to Susan Jewelry again soon!
Patty
Beautiful jewelry. Quality is great.
Response from Susan JewelryApr 11, 2026
Thank you so much for your kind words this means everything to us! We are so happy to hear that you are loving the quality and beauty of your piece. We pour so much care and attention into every item we offer, and knowing that it shows makes our hearts so full. We hope you enjoy wearing it, and we look forward to welcoming you back to Susan Jewelry soon!
Carol
This ring set is very versatile
Response from Susan JewelryApr 11, 2026
Thank you so much for your lovely review we are so happy to hear that! Versatility is one of the things we love most about our ring sets, and knowing that yours works beautifully across different looks and occasions means everything to us. We hope you enjoy wearing it every single day, and we look forward to welcoming you back to Susan Jewelry soon!
Leeann A.
I'm from Hawaii. The west side of Oahu to be exact. We're an outdoors type of family and we're always at the beach. Birthdays, camping, Easter, for nothing, etc. We have the best beaches. When I came across your page and scrolled and saw the Wave Collection, I had to have it. Haven't used it yet. But I luv luv luv it 💜. Thank you P.S. I'll be back for more 😊
Response from Susan JewelryApr 11, 2026
Aloha! 🌊 Thank you so much for your beautiful review and for bringing a little piece of Hawaii to our day we absolutely loved reading every word of this! It makes our hearts so full knowing that our Wave Collection caught your eye and reminded you of the stunning beaches you call home. The ocean has always been one of our greatest inspirations, and we could not think of a more perfect home for these pieces than with a family who lives and breathes the beach life on the beautiful west side of Oahu. We cannot wait for you to wear it and we just know it is going to look absolutely stunning on you! Thank you so much for the love and we will be here waiting with open arms when you come back for more. Mahalo for your support it truly means the world to us!
