Susan Jewelry Reviews | Read Customer Reviews of susanjewelryco.com

Susan JewelryReviews of susanjewelryco.com

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Susan Jewelry

About Susan Jewelry

Susan Jewelry is a customer focused online store dedicated to offering stylish, affordable jewelry pieces designed to complement everyday looks and special moments.We pride ourselves on providing a wide variety of elegant designs from rings and necklaces to earrings while maintaining accessible pricing for our customers. Our goal is to make beautiful jewelry available to everyone without compromising on style.At Susan Jewelry, customer satisfaction is at the heart of what we do. We continuously improve our products, processes, and support to ensure a smooth and reliable shopping experience.We appreciate every customer who chooses to shop with us and supports our journey.

Susan Jewelry (susanjewelryco.com) has 327 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: susanjewelryco.com
Website: susanjewelryco.com
Category: Jewelry & Watches
Location: Santa Fe
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Susan Jewelry reviews

Showing 3 reviews with 2 stars · Clear filters

Lara Gillette H.
Jun 11, 2026
I am really disappointed
I am really disappointed. I had these rings a little over a month and they are tarnishing. Tried to email 2x, it says mail is undeliverable. In other words good luck if you have a problem.
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Marilyn J.
Jun 2, 2026
Not good quality
I bought the silver ring with what looked like copper wire embedded in threads on the front of the ring. I only paid $29.95 which is exactly what it’s worth. If I would have paid $249 the advertised regular price I would have been irate. There is no more copper finish on the threads and the silver is super thin. Also, it was shipped from China. Their “global partner”. Customer service was responsive but the whole site is misleading. No wonder she’s going out of business. I bet when she started out her jewelry shipped from Santa Fe and it was great quality. The designs are great.
Response from Susan JewelryJun 4, 2026
Thank you for taking the time to share such detailed and honest feedback. We're genuinely sorry the ring didn't meet your expectations — and we completely understand your frustration. Your concerns about the quality and pricing are fair, and we take them seriously. We never want any customer to feel misled, and feedback like yours helps us do better. We're glad our customer service team was responsive, and we'd love the chance to make this right for you personally. Please reach out to us directly at [email protected] and we'll take care of you.
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Beckie S.
May 2, 2026
My order has never arrived ordered…
My order has never arrived ordered April 7 32.95 zircon spinning band
Response from Susan JewelryMay 6, 2026
We are so sorry to hear this! 😟 We completely understand how frustrating it must be to have been waiting this long for your order, and we sincerely apologize for the inconvenience this has caused. This is absolutely not the experience we want for any of our customers. We want to get this resolved for you as quickly as possible! Please reach out to us directly via email so we can look into this right away and make it right for you. 📧 Thank you for your patience, and we look forward to hearing from you soon! 💍
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