Susan Jewelry Reviews | Read Customer Reviews of susanjewelryco.com

Susan JewelryReviews of susanjewelryco.com

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Susan Jewelry

About Susan Jewelry

Susan Jewelry is a customer focused online store dedicated to offering stylish, affordable jewelry pieces designed to complement everyday looks and special moments.We pride ourselves on providing a wide variety of elegant designs from rings and necklaces to earrings while maintaining accessible pricing for our customers. Our goal is to make beautiful jewelry available to everyone without compromising on style.At Susan Jewelry, customer satisfaction is at the heart of what we do. We continuously improve our products, processes, and support to ensure a smooth and reliable shopping experience.We appreciate every customer who chooses to shop with us and supports our journey.

Susan Jewelry (susanjewelryco.com) has 327 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: susanjewelryco.com
Website: susanjewelryco.com
Category: Jewelry & Watches
Location: Santa Fe
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Susan Jewelry reviews

327 approved reviews, newest moderated first

Pistachio
Apr 19, 2026
Customer service is top notch
Bliss ring is well-made, modern and very substantial. Customer service is top notch!
Response from Susan JewelryApr 21, 2026
We are so happy to hear that you love your Bliss Ring well-made, modern, and substantial is exactly what we aim for with every piece! And knowing our customer service made a great impression on you means the world to us. 💛 Thank you for choosing Susan Jewelry and for taking the time to share your experience. We truly appreciate your support! 🌟
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Reginadowd
Apr 19, 2026
I was so pleased to be able to adjust…
I was so pleased to be able to adjust the rings to my fingers which are bent due to a chronic auto immune disease. the rings are beautiful and they have such a quality look to them. Thank you, Susan.
Response from Susan JewelryApr 21, 2026
It means so much to know that our rings not only fit beautifully but could also be adjusted to accommodate your needs that is exactly the kind of jewelry everyone deserves, pieces that work for you and make you feel beautiful just as you are. 💛 Your kind words and strength inspire us, and we are so honored that Susan Jewelry could be a part of bringing a little extra joy and beauty to your day. Thank you for choosing us and for taking the time to share your experience. 🌟
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Pam S.
Apr 19, 2026
Beautiful!!
So happy with my ring. It is beautiful! I absolutely love it! It was exactly as pictured. Thank you, Susan!
Response from Susan JewelryApr 21, 2026
How lovely! Thank you so much for your kind words! 🌸 We are so thrilled to hear that your ring arrived exactly as pictured and that you love it that is exactly what we strive for! Knowing that a piece brings you joy makes everything we do so worthwhile. 💛 Thank you for choosing Susan Jewelry and for taking the time to share your experience. You are so appreciated! 🌟
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Sarah P.
Apr 18, 2026
I ordered 5 rings
I ordered 5 rings. I ordered four of a certain size for myself with the intention of one ring to be a smaller size for my daughter. I was skeptical of ordering without trying anything on in person. Unfortunately the rings were all too small and don’t fit my larger fingers. However, I sent in an email and was pleasantly impressed by the speedy response and constant communication I received! I am now waiting for the larger sized rings to arrive and only paid for a small shipping fee! I can’t believe how nice and simple they made the shipping transaction for me and how late in the evening when I get my personal business done. Thank you! 🙏
Response from Susan JewelryApr 21, 2026
We completely understand how nerve-wracking it can be to order jewelry online without trying it on first, and we are so glad we were able to turn that experience around for you! Your satisfaction truly means everything to us, and we are thrilled that our team was able to make the process smooth, simple, and stress-free for you even late in the evening! 💛 We can't wait for your new rings to arrive in the perfect size so you and your daughter can enjoy them together. Thank you for your patience, your kindness, and for taking the time to share your experience. You are such a wonderful customer and we are so grateful to have you as part of the Susan Jewelry family!
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Tara H.
Apr 18, 2026
I love the ring
I love the ring. I am so sorry to see you leave. I just found your site. I will order before your stock is gone. Good luck on your next journey
Response from Susan JewelryApr 21, 2026
What a sweet and touching message! Thank you so much for your warm words and support! 🌸 We are so glad you found us and that you love your ring! It means the world to us that you connected with Susan Jewelry, even at this stage of our journey. Every order and every kind word like yours makes everything we've put into this so worthwhile. 💛 Please do take a look at what's left in our collection we would love for you to find more pieces that bring you joy before we close. And who knows, beautiful jewelry has a way of finding its forever home at just the right time! 😊 Thank you again for your kindness and good wishes.
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Cathy
Apr 18, 2026
I bought a ring and it is just…
I bought a ring and it is just beautiful! It was the wrong size and her customer service was exceptional to replace it promptly. You can tell there is heart in Susan’s jewelry!
Response from Susan JewelryApr 21, 2026
What a wonderful review! Thank you so much for your kind words! 🌸 We're so happy to hear that Sarah was able to go above and beyond for you and that you're loving your earrings. Providing personal and attentive service is something we truly care about, and knowing it made a difference to you means everything to us! 💛
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Erin F.
Apr 18, 2026
The Company and Sarah who I texted to…
The Company and Sarah who I texted to went above and beyond answering my questions. The earrings sent to me are beautiful and great quality.
Response from Susan JewelryApr 21, 2026
Thank you so much for your wonderful review! 🌸 We are so glad that Sarah was able to go above and beyond for you and that your earrings exceeded your expectations! Great quality and personal service are at the heart of everything we do, and it means the world to us to know that came through for you. 💛 Thank you for choosing Susan Jewelry and for taking the time to share your experience. You are truly appreciated! 🌟
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Karen McKeel P.
Apr 18, 2026
The pieces Susan creates are exquisite
The pieces Susan creates are exquisite! I just ordered 4 more items, as I have been so impressed with the quality of her work. The customer service is second to none, and I appreciate the opportunity to purchase these items and interact with her company. You are a dying breed and will be missed! Enjoy your time with your sweet girl. I have three of my own, now grown and I will never regret any decision I made pertainiing to my career to spend more time with them!
Response from Susan JewelryApr 21, 2026
What a truly heartfelt and touching review! Thank you so much for your beautiful words and for your incredible loyalty four more items! You are so wonderfully supportive! 🌸 It warms our hearts deeply to know that our pieces and our service have left such a lasting impression on you. And your personal message about cherishing time with your children brought tears to our eyes what a beautiful reminder of what truly matters most in life. 💛 We are so grateful to have customers like you who feel like family. You will always hold a special place in the Susan Jewelry story. Thank you from the bottom of our hearts! 🌟
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