Sur La Table Reviews | Read Customer Reviews of surlatable.com

Sur La Table Reviews | Read Customer Reviews of surlatable.com

Sur La Table reviews

628 approved reviews, newest moderated first

Amber W.
Dec 10, 2025
Always Classy
Diana Ponce was very patient with me as I was working my way through purchasing a specialty gift I knew very little about. Sur La Table is always classy.
Response from Sur La TableDec 12, 2025
Hello Amber, Thank you so much for your kind words! We’re thrilled to hear that Diana Ponce was able to support you with patience and care while you explored a specialty gift. Providing a thoughtful, elevated experience is something we strive for every day, and it’s wonderful to know that Sur La Table continues to feel classy and welcoming to you. We truly appreciate you taking the time to share your experience and look forward to helping you again soon!
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Judy M.
Dec 10, 2025
Analhi was extremely helpful in…
Analhi was extremely helpful in resolving my issue and made it very easy for to return an item that I bought twice by mistake
Response from Sur La TableDec 12, 2025
Hi Judy, Thank you for your review! We're so glad to hear that Analhi was able to assist you and make the return process simple and stress-free. Accidental duplicate purchases happen, and we’re always here to help make things right. We truly appreciate you taking the time to share your experience. Warm regards, The Sur La Table Team
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Allie
Dec 10, 2025
Very helpful
My problem was a bit complicated. Diana Cabrera had the patience to go through it with me and, after a very brief time on hold, she was able to resolve it to my total satisfaction. Thank you very much, Diana.
Response from Sur La TableDec 12, 2025
Hi Allie, Thank you for taking the time to share your experience! We’re so glad to hear that Diana Cabrera guided you through a complicated issue with patience and care. It’s wonderful to know she was able to resolve everything to your complete satisfaction. We truly appreciate your feedback and look forward to assisting you again in the future.
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shane O.
Dec 9, 2025
My experience was great
My experience was great. I expected to be on hold for several minutes or even hours with customer service, but Jose Campos picked up after only 30 seconds and got my issue resolved in about 5 minutes of emailing pictures of my damaged Emile Henry Bread Cloche which was a Christmas gift for my mother. I am for sure going to continue using Sur La Table for all of my future cooking purchases.
Response from Sur La TableDec 9, 2025
Hello Shane, Thank you so much for sharing your experience! We’re delighted to hear that Jose was able to assist you so quickly and get your Emile Henry Bread Cloche issue resolved. It’s wonderful to know the gift for your mother will be taken care of without any hassle. We truly appreciate your kind words and your continued trust in Sur La Table for your cooking needs. If you ever need anything in the future, we’re always here to help!
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Todd F.
Dec 9, 2025
My customer service representative…
My customer service representative "Mayra Gutierrez" was a wonderful help. I contacted Sur La Table regarding my order/gift and learned that it had been canceled due to a billing/shipping misunderstanding. Mayra was able to locate my order and have it reinstated. She then processed it so that it would be shipped out ASAP. Mayra was knowledgeable and thorough, and I was grateful for her help. I am pleased that I chose Sur La Table to do business with, and I feel fortunate to have had Mayra as my Customer Service Representative. Tim Ford
Response from Sur La TableDec 10, 2025
Hello Todd, Thank you so much for sharing your experience! We’re delighted to hear that Mayra was able to quickly resolve the billing and shipping issue, reinstate your order, and ensure it was processed right away. It’s wonderful to know her knowledge and thorough care made such a positive difference. We truly appreciate your kind words and are grateful you chose Sur La Table for your purchase. If you ever need further assistance, we’re always here to help.
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Des L.
Dec 8, 2025
The request was done without a hassle…
The request was done without a hassle and was quick. Jonathan Morales expedited the request and I appreciate his help. From L Navalta account
Response from Sur La TableDec 8, 2025
Hi L. Navalta, Thank you for your feedback! I’m glad to hear the request was completed quickly and without any issues. I’ll be sure to pass along your appreciation to Jonathan Morales for expediting the process. We’re always here to help—please don’t hesitate to reach out if you need anything else.
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Michele E.
Dec 7, 2025
I'm a big fan of Sur La Table
I'm a big fan of Sur La Table, the product selection & quality. Daniel Garcia was especially pleasant, helpful and assisted me in placing my order when the payment page on your website was malfunctioning. Daniel was thorough and gracious and is an asset to the customer service team! Kudos!
Response from Sur La TableDec 8, 2025
Hello Michelle, Thank you so much for your wonderful feedback! We’re delighted to hear that you’re such a big fan of Sur La Table and that our product selection and quality continue to impress. We’re especially glad to know that Daniel provided such exceptional support when you encountered an issue with the payment page. Your kind words about his thoroughness, graciousness, and helpful assistance truly mean a lot. We’ll be sure to pass along your kudos—he is indeed a valued member of our customer service team! Thank you again for taking the time to share your experience. We appreciate you!
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Norma
Dec 6, 2025
Brendon Lopez was very kind and helpful…
Brendon Lopez was very kind and helpful in modifying my order.
Response from Sur La TableDec 10, 2025
Hello Norma, Thank you for sharing your experience! We’re so glad to hear that Brendon was kind and helpful in assisting with your order modification. We truly appreciate your feedback, and we’re always here if you need anything further.
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