Sur La TableReviews of surlatable.com

I started with a simple problem that a gift card/reimbursement for a cooking class cancellation wasn't working properly upon attempting to rebook. When I called in, I spoke with Angelica Rojas and I was so pleasantly surprised. Not only was she polite, relatable, and respectful, but she genuinely wanted to help solve the problem. We reasoned through a number of different complications together, and eventually found the root cause (which was understandable, but to no fault of Angelica or SLT). In the end, I was able to rebook successfully. After a lengthy call as well as a follow up email after I had to end our call prematurely, I specifically asked Angelica if I could provide a review of my experience. It's a simple result, but this is the epitome of what people are looking for in customer service. I wouldn't hesitate at all to hire her to serve my clients. Well done.

The customer service at Sur La Table is incredibly responsive. I purchased an SLT airfryer at Costco about two years ago and recently noticed some rust spots inside the oven. They looked like food stains so were easy to overlook. I submitted an online question to SLT with photos to ask if this was normal. I got an auto-reply and, on the same day, I received an actual reply from Roberto Acevedo in Customer Support! He apologized for the defect, but since it was purchased at Costco, he also gave me instructions and contact details for the folks that would take care of my request. I emailed them and the next day, received instructions to take it back to Costco for an exchange or refund. Issue resolved and all during Thanksgiving. Very, very impressed.

Really appreciated the excellent customer service provided each time I contacted the co & especially from Daniel Jiminez. The correction of the delivery address was successful & the gift was well received. Thank you!

I ordered 3 items a Le Creuset Dutch Oven, 3.5QT Cast Iron Casserole, and a Jar of Hot Paprika Spice. When the package arrived, both the Dutch Oven and the Casserole pot were in the box, but the Paprika spice was missing. I emailed their customer service about the missing item and Santiago Aguilar responded immediately and credited my card back. No need for phone calls or follow ups.

After a rocky start over 3 days, trying to get my order status, I luckily connected with Addias Avila. He was so kind and knowledgeable. He gave me the information I needed and actually followed up to make sure I received my order! Really outstanding service!

I booked a cooking class and realized I had a scheduling conflict. I called customer service and spoke to Jose Garcia, he was very pleasant and went over my options. He helped me pick another class and got me signed up. It was easy exchange, but it is so nice to speak with someone who was friendly and got it done quickly.

I have always enjoyed using Sur La Table's cookware and have had only good experiences. I can now say the same for their customer service. After noticing a significant drop in price on an item I ordered, I contacted their customer service and rep Mayra Gutierrez responded swiftly and put a price adjustment into motion. The quick response is very much appriciated and will ensure that I continue to buy from Sur. Thank you!

There was an excellent sale on the website and I ordered a set of knives. However, when I didn’t receive it after the supposed delivery date, I contacted customer service and was helped by Miriam Garnica. She was amazing and was able to file for a credit card refund. She spent a lot of time with me to resolve my issue, which was that the knives were probably stolen from my lobby. I later went to the store for other items. They have a large selection of items and the staff is very helpful.