Sur La TableReviews of surlatable.com

I was scheduled for my granddaughter and I to take a cookie decorating class. But I fell and broke my leg just before the class. I figured when I called they would give me the sorry but…. Abraham Soria was so kind when I called. I received a full refund. The refund came within 3 days. I will reschedule.

Really helpful and accurate. The customer service person was Roberto Acevedo, and I highly appreciate him.

I ordered 8 each of the Bistro dinner plates, salad plates, and cereal bowls in 12/2025 for $260 on sale. Every set had defects. The worst was the cereal bowls. One had two spots inside the size of a dime where there's no glaze and it's yellow (I wish I could post a picture, they look like melted butter, very obvious, shouldn't have gotten past quality control.). Another had a rough chunk of glaze inside. Half the dinner plates had scratches in the glaze and half the salad plates had bubbles and dimples in the glaze. If they weren't defective, they would be great, as they have a nice weight and feel. I thought about ordering another set and maybe between the two would have enough to put together an acceptable set, but I don't think I want to do business with Sur la table after this. They must sell a lof of defective merchandise for me to get three separate items that all have defects.

I received excellent customer service, thanks to Yamilet Cepeda. She stayed with me to answer questions and help me with my online order.

I received a very quick response from Daniel Garcia regarding my missing glasses. It was kind of odd to send a picture of the box with the missing glass because nothing was broken. But I followed the instructions. The replacements came very quickly. I am impressed. Thank you, Daniel.

I ordered an item on Sunday via the website. Picked the item up on Monday in the store and noticed a price decrease today. I called customer service and was told the item has to be taken back to the store for a price adjustment to take place. Nothing on their website indicates this is their process regarding price matching. I called the store to see if an adjustment can be made over the phone and received the same response. I didn't purchase the item in store and should not have to drive back to the store 20 plus miles for an online order and policy to be honored.

I needed to update my shipping address, and since my item was coming directly from the vendor, the team had to reach out on my behalf. Mayra emailed me personally right away and kept me updated through the whole process. She confirmed the address change quickly, and I really appreciated the level of care and communication. Knowing this kind of support is available makes me want to continue shopping with Sur La Table. Thank you!

Christopher Hernandez was awesome he resolved my issue completely great customer service