Sur La TableReviews of surlatable.com

Roberto Acevedo offered top tier customer service. I erroneously put the wrong email address on an e-gift card, and Roberto seamlessly helped reroute the gift card to the proper address. It was easy and quick, and he saved me from what I thought would be a major headache. Thank you Roberto and Sur La Table Team.

Sur La Table has some of the best customer service that I have ever encountered. I ordered several items from Sur La Table in the past and have been satisfied. Their packages always arrive quickly after ordering and the items are always packed extremely well. I recently ordered two items with one of them being a Thanksgiving ceramic bowl. Even though the bowl was extremely well wrapped I noticed a chip on the edge of it. I contacted a Sur La Table customer service representative by email shortly after I received the package and reported the chip. They asked me to send them a photo which I did. In the evening of the same day I received an email with an apology and a note that stated they will send me a replacement bowl. I did not have to return the chipped bowl which I was happy about becaue the closest Sur La Table is an hour drive away. That is excellent customer service! It is so great to know that Sur La Table not only has unique and good quality items but also has excellent customer service. I am a satisfied customer and will continue to purchase from them again.

I ordered an thermometer in your store in Skokie, Illinois to be sent to me. The order arrived but it was the wrong item-a knife! I went immediately to the store to tell them what had happened with envelope and knife. Nancy called customer service and tried to correct the situation. She told me I would receive an email with the new thermometer information. I did not! I called the customer service and spoke to JOE F. I went through the entire story and he understood and found all the information on his end. He explained that a new thermometer was sent out and gave me the FED EX number to track it. He also corrected the price since I took a cooking class and should have gotten 10% off the price. THANK YOU JOE you were efficient, knowledgable, patient and kind! You deserve a raise in pay!!!! I wanted to speak to a supervisor as first but JOE helped me and then I wanted to speak to a supervisor again to tell him/her how wonderful JOE was but he was still busy so I am writing all this!!! THANK YOU JOE again for helping me so well.

I received an 8 piece dinner set I had my eye for some time. Unfortunately, the last dinner plate and pasta bowl were on the bottom and both were completely shattered. (Packing seemed very good - my guess it was tossed) I reached out to Roberto Acevedo in customer service. He informed me they were out of stock on my color and offered me to either wait or get a refund. I chose to wait and he said he would let me know. I reached out this past week (Oct 8th) and Robert said they literally just got it in and it was already packed to go! Superb customer service and everything arrived perfectly. Thank you.

Sur La Table is one of my favorite stores for quality cooking and baking items. I ordered a mixing bowl and it arrived damaged. I called the customer service department and spoke with Ian. Ian was extremely helpful. He told me to send pictures of the damages so he could review. After his review a replacement bowl was shipped and I received it in 3 days. This is one of the reasons why I will be a long time customer. Much appreciated, Thomas Foulkes

Nestor was AWESOME!!!!

FEDEX completely screwed up delivery of my $300 Sur La Table order and I was going to have to wait for weeks for FEDEX and Sur La Table to work it out. Then Tge company figured out this mess was completely FEDEX fault and immediately reshipped a new order to me at no charge. What great customer service! And I actually talked and emailed with real human beings to resolve this. Premier company. Will be loyal to them going forward!

I had a shipping question and Monica B got back to me with my answer right away! Thank you for your prompt reply Monica B