Eric W.
Very bad experience ordered two items…
Very bad experience ordered two items April 20. One shipped within a week the other arrived yesterday June 18 after weekly calls and lengthy holds.

MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Sur La Table (surlatable.com) has 628 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Eric W.
Very bad experience ordered two items April 20. One shipped within a week the other arrived yesterday June 18 after weekly calls and lengthy holds.
Paolo M.
Terrible customer service
Jennifer
I placed an order for several items. Some arrived, others did not with no explanation from Sur La Table. I had to contact them. They said items (not cheap items either) were back ordered for several weeks. I accordingly asked to cancel the remaining items as I need them now and had no notice or notification of the lengthy wait. They refused saying once an order is placed it is ‘locked’ in their system and cannot be cancelled. If I had realised their policy or had any idea the items were so badly held up I would not have ordered from them. Ridiculous and non-customary policy insultingly described as being ‘locked’ in their system. AVOID!!!
Karl D.
Return policy is poor, received new baking sheets, didn't get a chance to ensure fit into new home due to unexpected delays. Turned away their local store in an attempt to exchange new - original packaged items.