SupportwaveReviews of supportwave.com

4.8205 reviews
Repair & Services

Supportwave

About Supportwave

Supportwave connects businesses to verified IT Support specialists for remote and on-site IT requirements. Get connected to over 3,000 skills instantly or chat to our technical team about permanent resources to augment into your workforce.

Supportwave (supportwave.com) has 205 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: supportwave.com
Website: supportwave.com
Category: Repair & Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: January 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Supportwave reviews

205 approved reviews, newest moderated first

Nick B.
Oct 5, 2022
Impeccable
Thanks! Great service!
Response from SupportwaveOct 5, 2022
Hi Nick, thank you so much for your feedback. We really appreciate you taking the time to leave a review. Keep well,Caitlin
Evie C.
Oct 3, 2022
Excellent service
Excellent service. Was nervous about paying up front for service but tech was very responsive and in person support completed very quickly
Response from SupportwaveOct 4, 2022
Hi Evie, thank you so much for leaving a review. We appreciate it! We are here whenever you need help with your tech. Keep well, Caitlin
Daniel V.
Sep 28, 2022
Super Easy and Super quick!
Super Easy and Super quick!
Response from SupportwaveSep 28, 2022
Hi Daniel, thanks so much for the review and we are here and ready to help again anytime :)
Gregg H.
Sep 26, 2022
Excellent
Excellent, thorough, and respectful.
Response from SupportwaveSep 26, 2022
Hi Greg, thank you so much for leaving a review! We appreciate it. Keep well, Caitlin
Andrew G.
Sep 25, 2022
Microsoft FireWall Fixes
What a great experience I had with Angelo!!! Totally knowledgeable and professional
Response from SupportwaveSep 26, 2022
Hey Andrew, thank you so much for leaving a review! We will be sure to let Angelo know that he did an awesome job. Have a lovely day. Caitlin
Jeff
Sep 22, 2022
Rushdi did a great job
Rushdi did a great job. I couldn't get my laptop to recognize devices. He found the specific function that needed to be uninstalled and reinstalled. Great job.
Response from SupportwaveSep 22, 2022
Hey Jeff, thank you so much for your review. We will be sure to let Rushdi know he did an awesome job. Friendly reminder to 'favourite' him and you can book him directly next time you need help with your tech. Have a great day, Caitlin
customer
Sep 20, 2022
NerdApp is fast, safe, and affordable.
I felt safe using their tools to share my passwords and screen. My support person worked very quickly and found a solution much faster than I thought was possible. NerdApp is a great service and I highly recommend them to anyone who needs instant, remote technical support with very little friction.
Response from SupportwaveSep 21, 2022
Hi Vernon, thank you so much for your review! We have worked hard to ensure customers feel safe and secure when using our app and web so your feedback means a lot to us. We are here whenever you need help with your tech. Keep well, Caitlin
Sahar
Sep 20, 2022
The Worst Scammers!
The worst! If I could leave negative stars I would. This site is an absolute scam. I scheduled an appointment at 4:45pm PST, the technician who was assigned to me (Haesong H.) never got back to me. On top of that I tried to reach customer service and I couldn't get ahold of anyone. I tried calling and using the chat support (which is a joke!) and I still haven't heard from anyone. To top it off I wanted to cancel the job since I hadn't heard from anyone and it was already 3 hours past the appointment time, and the app tells me that if I cancel, I will get NO refund back. Such a horrible service and I'll be reviewing it on other sites to raise awareness of this scam to other people, so that they don't get scammed and ripped off either. I will be taking it up with my bank.
Response from SupportwaveSep 20, 2022
Hi Sahar, our site is in no way a scam, we are terribly sorry that you had this experience and you will certainly receive a refund. I have reviewed the job and saw that the Nerd did respond instantly via chat however their communication was not up to our standard at all and I can see why you may have thought it wasn’t legit. This is not the way we run our platform and measures will be taken for remediation. I have responded to you via chat and all notification channels to let you know that you will certainly get a refund and asked if we can send a new Nerd to assist and this will be at our cost as well. Kind regards, Kelvin

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About Supportwave

About these reviews

More in Repair & Services

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Supportwave reviews

Impeccable

Excellent service

Super Easy and Super quick!

Excellent

Microsoft FireWall Fixes

Rushdi did a great job

NerdApp is fast, safe, and affordable.

The Worst Scammers!