SupportwaveReviews of supportwave.com

4.8205 reviews
Repair & Services

Supportwave

About Supportwave

Supportwave connects businesses to verified IT Support specialists for remote and on-site IT requirements. Get connected to over 3,000 skills instantly or chat to our technical team about permanent resources to augment into your workforce.

Supportwave (supportwave.com) has 205 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: supportwave.com
Website: supportwave.com
Category: Repair & Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: January 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Supportwave reviews

205 approved reviews, newest moderated first

Geraldine C.
Nov 17, 2022
Knowledgeable and friendly IT personnel.
Knowledgeable and friendly IT personnel.
Response from SupportwaveNov 18, 2022
Hi Geraldine, thank you so much for leaving a review. We are here whenever you need us :)
Neil
Nov 16, 2022
IT Support for all
Easy straight forward IT support. Great services and results.
Response from SupportwaveNov 17, 2022
Hey Neil, thank you so much for leaving a review! We appreciate it. Have a great day, Caitlin
Chrissy F.
Nov 11, 2022
Easy to use and quick response
My nerd app was easy to use and incredibly fast!
Response from SupportwaveNov 11, 2022
Hi Chrissy, thank you for leaving a review! We pride ourselves on our instant support. We are here whenever you need us. Keep well, Caitlin
Doug B.
Nov 10, 2022
Nerdapp rules
Nerdapp rules - great service at great prices, prompt and convenient!
Response from SupportwaveNov 10, 2022
Hey Doug, thanks so much for taking the time to leave a review! We appreciate it. Have a great day Caitlin
Monte
Nov 5, 2022
Ineffective engineer
Not convinced by this device. Either the guy was working on multiple things or he wasn’t quite sure what he was doing. I paid money for someone to spend approximately 20 minutes right clicking files. He created a single new profile which I could’ve done in 10 seconds. *update - the reply I do not agree with. The remote connection constantly dropped and the guy was not what I would class as highly skilled. In the space of 15 minutes he managed to right click a bunch of stuff and create a new desktop profile. He wasn’t even looking in the right areas. I’ve worked in software testing for years and can tell when someone isn’t sure if what they’re doing.
Response from SupportwaveNov 5, 2022
Hi Kris, we are sorry you had a bad experience. I reviewed the job and see that you paid the £14 deposit and you were assisted by a very highly skilled engineer. It seems you cancelled the job out of frustration and I do understand that it can be frustrating but our engineer was doing everything correctly while assisting you remotely. If you would still like help I would recommend booking someone on-site or please feel free to contact us at [email protected]. Kind Regards, Kelvin *Update I completely understand that you feel that your experience was unsatisfactory. We do take a lot of care in verifying our engineers. The person who assisted you has 18 years experience and many certifications. We are sorry for the unsatisfactory experience you had.
Mark K.
Nov 2, 2022
Very good and efficient experience
Very good and efficient experience. The soft ware problem was quickly and efficiently resolved.
Response from SupportwaveNov 3, 2022
Hey Mark! Thank you so much for your feedback. Have a great week. Caitlin
Lori D.
Nov 1, 2022
Andrew H
Andrew H. Absolutely excellent service. Very knowledgeable and fixed our computer. Also recommended security features, ordered us a new iPhone , keyboard and mouse. Returned to assist with set up and confirmed all devices worked properly. Highly recommend this service and their Nerds.
Response from SupportwaveNov 6, 2022
Hi Lori, thank you so much for taking the time to leave a review. We will be sure to let Andrew know he did a great job. Have a lovely week, Caitlin
FussyBvgger
Oct 31, 2022
Superb service
Many thanks Hemanth Vishnu A. Typed in my request and got an immediate response from friendly and professional nerd Hemanth. Problem sorted efficiently via remote desktop control and whatsapp conversation. Not cheap but sensibly priced based on time spent. Only one slight issue is the global nature of their business means understanding conversation can be a little difficult, but not a major problem. Highly recommended.
Response from SupportwaveNov 1, 2022
Hey Simon, thank you so much for taking the time to leave a review as well as your constructive feedback. This has been escalated to management team for review. Have a lovely day and we are here whenever you need us! Keep well, Caitlin

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