Monte
Ineffective engineer
Not convinced by this device. Either the guy was working on multiple things or he wasn’t quite sure what he was doing. I paid money for someone to spend approximately 20 minutes right clicking files. He created a single new profile which I could’ve done in 10 seconds. *update - the reply I do not agree with. The remote connection constantly dropped and the guy was not what I would class as highly skilled. In the space of 15 minutes he managed to right click a bunch of stuff and create a new desktop profile. He wasn’t even looking in the right areas. I’ve worked in software testing for years and can tell when someone isn’t sure if what they’re doing.
Response from SupportwaveNov 5, 2022
Hi Kris, we are sorry you had a bad experience. I reviewed the job and see that you paid the £14 deposit and you were assisted by a very highly skilled engineer. It seems you cancelled the job out of frustration and I do understand that it can be frustrating but our engineer was doing everything correctly while assisting you remotely. If you would still like help I would recommend booking someone on-site or please feel free to contact us at [email protected]. Kind Regards, Kelvin *Update I completely understand that you feel that your experience was unsatisfactory. We do take a lot of care in verifying our engineers. The person who assisted you has 18 years experience and many certifications. We are sorry for the unsatisfactory experience you had.