Chris B.
Very quick and efficient.
Very quick and efficient.
Response from SupportwaveMay 10, 2023
Hi Chris, thank you so much for the feedback. We appreciate it and are here for you whenever you need us.

Supportwave connects businesses to verified IT Support specialists for remote and on-site IT requirements. Get connected to over 3,000 skills instantly or chat to our technical team about permanent resources to augment into your workforce.
Supportwave (supportwave.com) has 205 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Chris B.
Very quick and efficient.
Response from SupportwaveMay 10, 2023
Hi Chris, thank you so much for the feedback. We appreciate it and are here for you whenever you need us.
Catherine D.
The nerdapp professional came quickly and was very sensible, polite and seemed well informed. However, it was not possible to fix the problem we had (connecting a printer to a laptop) and it has ended up being extremely expensive for no actual fix. I appreciate not everything can be fixed but just worth thinking about the value and cost/benefit before committing to the £129 deposit and maybe check before staying longer if it is looking bleak as paying nearly £200 for no fix was quite hard to swallow
Response from SupportwaveMar 2, 2023
Hi Catherine. Thank your you feedback. We are sorry to hear that a Nerd was unable to resolve the issue. We have allocated 15 min free credit to your account should you run into any tech problems in the future. Have a great day, Caitlin
Sam D.
It was 10pm (deadline was before midnight) and my son was unable to attach his music audition to send in. The error message said the file was too large. Vincent helped him to get it attached and sent. Thank you Vincent!
Response from SupportwaveOct 9, 2022
Hi Sam, saved by the Nerd! We will be sure to let Vincent know he did an incredible job. Did you know that you can rebook him directly the next time you run into any tech trouble? All you need to do it make sure you've marked him as a 'Favorite Nerd' Keep well, Caitlin
David W.
Good service = very timely nerd who picked up project and tried to solve the issue, price not bad and hourly which is why i selected this platform to use. I will probably use again in the future
Response from SupportwaveFeb 14, 2022
Hi David, thanks for you feedback we appreciate it! Keep well,Caitlin
Jenifer L.
Had spent all day with various different tech support - Waiz was able to get to the problem and sort it efficiently. Many thanks
Response from SupportwaveFeb 13, 2022
Hi Jenifer, I’m glad we could help and Waiz was able to sort your problem out. Please can you contact us to let us know where we can improve if you have any suggestions? Thanks so much for the review! Kelvin
richard C.
We changed from Windows 10 to Windows11 and it seems allot is missing Pictures, Backgrounds, Email, addresses, etc. I would like to have Emerson help me find it if it still can be found.
Response from SupportwaveJan 28, 2022
Hi Richard, thanks for getting in touch. You can book Emerson directly from this link for a day and time that suites you: https://www.nerdapp.com/Nerd?token=7b0873ec-da0f-4ab1-85da-8fdecd883c83 Hopefully he can try his best you help you retrieve your files!
Hugh S.
Overall I was pleased, however I needed a quote on a part for my computer which wasn't actioned until I had paid my job deposit which was non-refundable so it left me bound to using NerdApp which I think needs improvement.
Response from SupportwaveJan 5, 2022
Hi Hugh, thank you for you feedback! We will pass this on to management. We have built the quoting feature and we are going to roll this out in Q1. Keep well, Caitlin
John A.
The Nerd was very helpful and got the job done
Response from SupportwaveOct 19, 2021
Thanks for your review John!