Support PetsReviews of supportpets.com

Response from Support PetsJun 2, 2026

Thank you for sharing your experience! We're so happy to hear that Lexi has been such an important part of your life and that the process was a positive one for you. Regarding your ESA tag and vest, please contact our Customer Experience team through the chat on our website or by email at [email protected]. We'll be happy to check your order status and provide an update on the shipment. Count on us!

Response from Support PetsJun 1, 2026

We are glad to hear that, Aimee! It is a pleasure to serve Thanks for trusting and choosing us

Response from Support PetsJun 1, 2026

Thank you so much for your kind feedback, Jennifer! We're happy to hear that having your documentation has given you greater peace of mind when it comes to housing and staying with your beloved fur babies. We truly appreciate your trust in our team!

Response from Support PetsJun 1, 2026

Thank you for your feedback, Patricia! We're glad we could help. If you'd prefer a physical printed copy of your ESA documentation, we do offer that option. Please contact our Customer Experience team through the chat on our website or by email at [email protected], and we'll be happy to assist you with obtaining a mailed copy of your documents. Count on us

Response from Support PetsJun 1, 2026

Thank you for the review, Shayna! We're so glad you found the process easy, convenient, and well-supported from start to finish. Keeping our customers informed every step of the way and delivering documents promptly is exactly what we strive for. Count on us

Response from Support PetsJun 5, 2026

We're sorry to hear about your experience. However, we were unable to investigate the specifics of your case because we requested additional information, including order details, and did not receive a response. We would also like to clarify that ESA documentation provided through our service is issued by licensed healthcare professionals and is successfully used by thousands of customers for housing accommodations. Individual landlords, apartment complexes, and third-party screening services may have their own policies or requirements, which can vary from property to property. If you'd still like us to review your situation, we'd be happy to assist if you provide the requested information. Count on us

Response from Support PetsJun 5, 2026

We're sorry to hear about your experience and the difficulties you encountered during your housing search. After seeing your review, we reached out and requested additional information so we could review your case and better understand what occurred. Unfortunately, we did not receive a response, which prevented us from investigating the matter further. Our team strives to provide timely communication and support throughout the process, and we would still be happy to review your concerns if you choose to contact us with the requested details. We appreciate your feedback and wish you the best moving forward.

Response from Support PetsMay 27, 2026

We’re sorry for the frustration, Lynn. However, our records confirm that you contacted our customer support and our team assisted you. Your orders were fully canceled and refunded, including the ESA evaluation, accessories, and PSD course. Refunds were processed back to your original payment method, though banks and payment providers may take 7–10 business days to reflect the funds. If you still have any questions regarding your refund status, our team remains available to assist through Support Pets or at [email protected].