Support PetsReviews of supportpets.com

Response from Support PetsJun 22, 2026

Thank you for your review, Anita! We're so happy to hear your daughter is happier and to be part of your journey. Wishing you and your family all the best

Response from Support PetsJun 22, 2026

Thank you for your feedback, Deborah! We're glad the process moved quickly and that you had a positive experience. We appreciate your support and its a pleasure to serve

Response from Support PetsJun 22, 2026

Thank you for your review, Monika! We're happy to hear everything went smoothly from start to finish and that your documents and tags arrived on time. We appreciate your support!

Response from Support PetsJun 22, 2026

¡Muchas gracias por su comentario! Nos alegra saber que tuvo una excelente experiencia con nuestro servicio. Agradecemos mucho su confianza y apoyo

Response from Support PetsJun 12, 2026

We’re sorry to hear about your experience and understand how stressful housing-related situations can be. While we’re unable to review the specifics of your case based on the information provided in this review, we do want to clarify that Support Pets is a legitimate service that has helped thousands of customers obtain ESA documentation for housing accommodations across the country. Our documentation is issued by licensed healthcare professionals following a clinical review process. It’s also important to note that individual landlords, apartment complexes, and third-party screening companies such as PetScreening may apply their own review standards or request additional information beyond the initial ESA documentation. Those requirements can vary from property to property and are outside of our direct control. We appreciate your feedback and are sorry the process did not meet your expectations. If you would like us to review your situation directly, please contact our Customer Experience team with your order details so we can assist further. Count on us

Response from Support PetsJun 6, 2026

We're sorry to hear that this was your impression of the service. However, we'd like to clarify that ESA documentation issued through our platform is prepared by licensed healthcare professionals following a clinical review process and is successfully used by thousands of customers for housing accommodations across the country. The fact that a document follows professional formatting standards does not make it "generic" or invalidate its legitimacy. Housing providers and third-party screening companies may have their own verification procedures or additional requirements, but that does not mean the documentation itself is invalid. We also note that we were unable to find any indication that you contacted our Customer Experience team regarding these concerns. Had you reached out, we would have been happy to review your situation, answer questions about the documentation, and assist with any verification requests. We appreciate your feedback and wish you the best moving forward.

Response from Support PetsJun 2, 2026

Thank you so much for your review, Marla! Knowing that we helped keep your family and your dog together means the world to us. We truly appreciate your trust and support, and we're honored to have been part of your journey.

Response from Support PetsJun 2, 2026

We're sorry to hear about your experience. However, we would like to clarify that ESA documentation issued through our service is prepared by licensed healthcare professionals and is successfully used by thousands of customers for housing accommodations across the country. Individual housing providers may have their own verification procedures or additional requirements, which can vary from property to property. Regarding refunds, different cases can have different circumstances, timelines, and account histories, which may affect how requests are reviewed and processed. Asking customers to reply to an existing email thread is often necessary to ensure the team has the complete context of the case and can assist more efficiently. We would be happy to review your concerns further. Please contact our Resolution Team through the chat on our website or by email at [email protected] so we can investigate your case directly. Count on us