Support PetsWe are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Natasha T.
A little confusing doing the sign up. Also, waiting for materials is disappointing.
Response from Support PetsJun 28, 2022
Thank you for your review, Natasha. We're sorry to hear that the sign-up process was confusing for you and that you had to wait a while for your materials. We'll make sure to pass on your feedback to our team. Thank you again for choosing Support Pets!
Cathy
I was able to apply easily and was approved quickly.
Response from Support PetsJun 28, 2022
Thank you for choosing Support Pets, Cathy! We're so happy to have you as part of our community and appreciate your kind words.
Mel K.
This company did well with the documents that were sent within a 24 hr period. However, the items being a vest and ID were on back order and still waiting since 4/2022. When I called Customer Service they told me they issued a refund of 67.00 which is what the two items cost. This was a lie. Called again and another rep told me they will issue the refund. Another lie. 3 months later I called to speak to a supervisor which never came to the phone and I received an email from a supervisor named Remy the next day stating that there are no refunds and that I had received the items. This is also a lie. Not only did he lie he did not tell me that he expedited the items with a different carrier which I'm sure he did on Friday since he did not include the tracking number in his email to show me when I supposedly received the items. I've received several emails from the USPS showing me a tracking number for the items and states they have not even picked the items up from shipper. It wasn't until I spoke to a rep on the phone on 4/25/2022 that I was informed that she will escalate the call to corporate level and that she was unable to track the package and that DHL is the carrier. This tells me that Remy the supervisor lied and that the previous reps lied. I'm sure if the corporate level hires incompetent employees they are probably no better. We will see. I'm out 67.00 Update: after many emails and phone calls a Mr Caique Garcia contacted me and was very polite and also had my refund issued. My hats off to Mr Caique Garcia, I just wish there was peace of mind to deal with Support Pets again. I am just not there yet.
Response from Support PetsJul 1, 2022
Hi there, Mel. We understand your frustration and have looked into this matter for you. We do see that your physical items were in fact refunded on 06/30/2022 and we will also send a receipt for your refund to the provided email. Your feedback will be shared with the company and reps. We apologize for any inconvenience or delay on our part and we hope to better serve you in the future!
SlvmWrld. D.
I’m still waiting to receive my esa equipment I ordered along with my documents.
Response from Support PetsJun 28, 2022
Hey there! Some of our items have been back-ordered but we are working hard to make sure everyone gets their items on time. Your ESA docs will be sent to you 24-48 hrs after purchase. If you have any questions please feel free to reach out to [email protected]. Thank you for your review and we wish you and your ESA all the best!
Ricardo
This was an easy process with help through every step of the way,Thank you!
Response from Support PetsJun 28, 2022
Thank you for choosing to support pets, Ricardo. I'm glad to hear that the process was easy and that you received help every step of the way. We appreciate your support!
Rico
So far so good.
Response from Support PetsJun 22, 2022
Fantastic! Thanks for your review, Rico!
Catherine F.
This is not a review, more of a question. I have read that this is a scam, and the doctors are not real. I apologize for putting this in the comments, and I will remove immediately. How do I check/ensure this is legitimate and is as legitimate/legal as all ESA companies? Are there regulations/codes/govern bodies in place that has guidelines? Help please, with reassurance whether the several reviews saying ‘beware’ are just ridiculous customers, and I’m ready.
Response from Support PetsJun 22, 2022
Hi Cathrine! We see you posted a review but have not purchased our product. We ensure you that our company is 100% legal and ESAs are protected by federal law. At Support Pets, we only use real licensed doctors to review your ESA request. Your Approved ESA documentation will contain the license number of the doctor who reviewed and approved your request. An emotional support animal ( also referred to as an ESA), is a designated companion animal that provides comfort and support to a person dealing with an emotional, mental, or psychological disability. An ESA letter is official documentation that “prescribes” an emotional support animal to an individual. The letter states that the person has a need for an emotional support animal and is allowed an ESA as a result. Note that the ESA letter applies to you as the patient, rather than a specific animal. There is a wide range of mental and emotional conditions that may qualify you for an emotional support animal. A licensed mental health professional will need to provide an evaluation in order for you to pursue an ESA. Beware of sites that do not offer legitimate ESA services or do not use licensed doctors to approve your ESA request. I hope this helps Catherine.
Mia J.
Very easy to use. The questions were appropriate. Great service all around!
Response from Support PetsJun 22, 2022
Thanks for the five-star rating, Mia!
