RAY
Terrible service and shady terms
Terrible service and shady terms. I recently purchased ESA certification so that I could move into a new home with my dog. However, the HOA informed me they made a mistake and only accept Service Animal certificates. I reached out for a refund and according to Russell at Support Pet, they would only refund me a small percentage of the $99 that I paid. I informed them of the situation however it fell upon deaf ears. Beware and I repeat, BEWARE of Support Pet and their terrible terms and customer service.
Response from Support PetsJan 15, 2024
Thanks for your review Refunds are made within our policies, whihc you agreed upon when buying from us. Feel free to contact our customer support whenever you need assistance. Thank you



