Support PetsReviews of supportpets.com

4.52,231 reviews
Mental Health
78 SW 7th St, Miami, Florida

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Support Pets

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About Support Pets

We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.

Support Pets (supportpets.com) has 2,231 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: supportpets.com
Website: supportpets.com
Category: Mental Health
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Support Pets reviews

2,231 approved reviews, newest moderated first

Shelsie S.
Aug 4, 2024
Support pets was easy and fast!
Hi! I just got a new dog and needed her for emotional support and was looking for a place to get the letters and tag to make her official. Support pets was easy and fast! All I had to do I answer a few questions, pay, and wait for a doctor to sign the letter and then it was sent to me. Now all I’m waiting for is the official harness and tag.
Response from Support PetsAug 5, 2024
Awesome! Thanks for your support! Enjoy every second with your ESA! Thanks for trusting and choosing us
jackie
Aug 3, 2024
So glad I did this
Customer service is always very prompt and helpful.
Response from Support PetsAug 5, 2024
Our customer support will love to hear that! Thanks for your review Enjoy it to the fullest with your ESA! Thanks for trusting and choosing us
Trina J.
Aug 2, 2024
Fast and simple…
This was a very easy process and took only a couple of minutes. I received my documents via email within a day. Very happy with the service.
Response from Support PetsAug 5, 2024
That's our goal! A fast, safe and hassle-free process! Enjoy it to the fullest with your ESA! Thanks for trusting and choosing us
Amanda V.
Aug 2, 2024
No issues at all
No issues at all. The whole process to have my pets go through the process of becoming ESA animals was simple and I appreciate that very much!
Response from Support PetsAug 5, 2024
Awesome! We are happy to hear that and really appreciate your review! Enjoy it to the fullest with your ESA! Thanks for trusting and choosing us
Dr. Whitney M.
Aug 2, 2024
Great service and very swift response…
Great service and very swift response and support!
Response from Support PetsAug 5, 2024
Awesome! We are happy to hear that and really appreciate your review! Enjoy it to the fullest with your ESA! Thanks for trusting and choosing us
Travis
Aug 1, 2024
2 weeks past the 48 hour promise window
I bought the ESA letter on July 16th. Even though they claim a 48-72 hr response time, I still have yet to receive the ESA letter or a direct response on when I will receive the letter from multiple requests to support via email and live chat. Each response from their email team looks like a template given to their employees with no real resolution given. If you request a refund for anyone dealing with this: Per their terms and conditions, if you have not received your letters yet and it is within 30 days. You can request a full refund. Just make sure you are direct in saying you are not interested in a partial credit.
Response from Support PetsAug 14, 2024
Hi there We apologize, but the sollution might not be instant, that's why you have to be patient and wait. Our chat responds live and our email team within 48 hours. If you have in fact, contacted our customer support, they will guide and assist you. Since you also did not share any information, we could not check any further. Again, contact our customer support. Thank you
Desiree R.
Aug 1, 2024
I DID NOT RECEIVE THE VEST
I ordered a vest and NEVER GO IT. The $37.00 was deducted from my account on June 12
Response from Support PetsAug 5, 2024
No problem. Just contact our customer support and mention the vest situation. Our team will work as fast as possible to provide a sollution. Thank you for your review and for trusting us
M O.
Aug 1, 2024
Excellent
Excellent! Very fast. Thank you 😊
Response from Support PetsAug 5, 2024
That's our goal! A fast, safe and hassle-free process! Enjoy it to the fullest with your ESA! Thanks for trusting and choosing us

Support PetsReviews of supportpets.com

About Support Pets

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Support PetsReviews of supportpets.com

Support Pets reviews

Support pets was easy and fast!

So glad I did this

Fast and simple…

No issues at all

Great service and very swift response…

2 weeks past the 48 hour promise window

I DID NOT RECEIVE THE VEST

Excellent

About Support Pets

About these reviews

More in Mental Health, Florida

Journey

Ana Loiselle, Relationship Specialist

Allpure Behavioral Health

Risingcalm

Support Pets reviews

Support pets was easy and fast!

So glad I did this

Fast and simple…

No issues at all

Great service and very swift response…

2 weeks past the 48 hour promise window

I DID NOT RECEIVE THE VEST

Excellent