Support PetsReviews of supportpets.com

The process was in depth for the documents, which was nice, but it only took about 24 hours to receive my documents. That was awesome! However, I only rated my experience 4 stars because I purchased a bundle pack with certificates, cards, a service animal vest, etc., but have had no one mention whether they will be sent to me yet. I need to get the items I purchased. If they can provide me with everything, I purchased, then I would rate my experience at 5 stars.

the process to get my esa docs for my pets was very easy and convenient. it made the entire process less stressful for me as I already suffer from stress and anxiety

Fast and easy process!

Keep doing good

This is the worst service one can receive. The live chat is non responsive and reacts only with generalized answers and the phone number provided by the live chat leads to a 10 min plus dialing into various options with no person behind and no possibility to speak to a human being. This company is a fraud!

My paperwork did not come within 48 hours! In fact this is day 6 and I have reached out to the company multiples times for a resolution but never received a response other than "someone will contact you within 24-48 hours". I need these forms so I can keep my dog, but no one at this company seems to care. They had no problem taking my money though and sending me about 3 emails a day trying to get me to purchase additional things, that will most likely not show up either.

They will not get you your documents in a timely manner it’s a scam save your money go elsewhere

Horrible very unethical we had an issue where I paid for my daughter in law to get the service and she sent me the credit card page, before I filled it out I went to Support Pets chat, spoke to a guy name Diego, I asked him if the name and last name should be mine since is my credit card, he said yes but on the email line to enter her email so it would be credited to her app, all this cause so much problems and the people that works there must be self startes, not trained right or just dont care, we emailed them several times that the docs they had them under my name and that was incorrect, my daughter in law emailed them gave them her info and then they emailed her back that the name was corrected and the docs were on the way, well the docs came again in my name, this has been going on now for 3 days, no one is doing anything, now this morning she got an email that it was corrected to go to their Portal and the docs were there, again the name is mine, they were never corrected, not even a manager or a supervisor has gotten back to her, I DO NOT RECOMMEND U TO USE THIS COMPANY, even though it has a couple of good reviews doesnt mean that it is a good company, I had requested a refund it was ignore so I called my credit card and started the dispute as I have all the emails and transcripts from chat to proof that service was not rendered accordingly. Please even if it cost more go to a different company, we are going to another one that actually is a bit more but even has their lawyers if u need help, this other company is owned by lawyers which is a plus. Safe uself the headache do not use Support Pets. To reply to you....Are u for real? Do u have any idea how many times we had email u and how many time I went on chat, and for 3 consecutive days nothing was done to fix the issue? Please dont go there because all this hassle caused her to relapse when she was doing better. And I'm glad that u admit having the emails, and the chats because that only talks worse about u company because this matter never got resolved, and I had to ask for the refund.