We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
supportpets.com
Website
supportpets.com
Category
Mental Health
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I signed up Monday and got my documents by Wednesday. It didn't take much time at all to answer a few questions and sign up. This was very helpful and i appreciate the fast responses. Thank you so much!
Response from Support PetsJan 13, 2025
That's our goal! A hassle-free service, easy and fast!
Enjoy the best moments with your ESA!
CU
customer
Quick response
Quick response
Response from Support PetsJan 13, 2025
That's our goal! A hassle-free service, easy and fast!
Enjoy the best moments with your ESA!
SJ
Sheila J.
9/15/2020 I used Support Pets for Marcy
I've used Support Pets before with Marcy each time I've moved. This time may be the hardest. The Landlord is strictly anti pets & I'm hopeful he will see that Marcy isn't a pet, but a very important medical necessity to me. I have letters from my previous counselors also
Response from Support PetsJan 13, 2025
Thank you for your review and support! Count on our team, we're always here to assist.
Enjoy life to the fullest with Marcy! They are more than pets, they are family.
Thanks for trusting and choosing us
RM
Richard M.
Very miss-leading website
The website leads you to believe that you will receive a hard copy of the verified documents and items that they promote. After you submit your credit card they inform you that they want another $144 to get the documents and items that they lead you to believe you would get with your initial order. It’s a total rip off!!! Avoid buying anything from Support Pets!
Response from Support PetsJan 13, 2025
Hi there!
What we do is : We offer promotions.
We send many promotional e-mails offering a variety of items and bundles. We have the electronic ESA letter, which is sent via email, as well as a physical certificate that we send to your home.
We like to provide options to our customers. Now, it is at your discretion whether to purchase it or not.
Please be sure to read the details of the product you're purchasing carefully. If you have any doubts or made a purchase by accident, simply contact our customer support team, and one of our representatives will be happy to assist you. You can always count on us!
KI
KIRK
My Honest Opinion
Allowed me to get my documents in a quick, easy, and efficient way.
Response from Support PetsJan 13, 2025
Hi there!
Thanks for your review and support!
We are glad that the service was fast and easy, Just like we aim to!
Enjoy it to the fullest
YC
Yolanda C.
Affordable
Affordable, fast and easy approval
Response from Support PetsJan 13, 2025
That's our goal! An affordable, hassle-free service. Easy and fast!
Enjoy the best moments with your ESA!
Thanks for trusting and choosing us
JM
Jane M.
Total Scam, not even legal in US
All Support Pets does is add you to a database and mail you a vest and certificate that mean nothing. Look it up yourself:
"Do emotional support animals need database certification in the US?" (answer is no)
"Can emotional support animals be kicked out of a store in the US?" (answer is yes, they can also be denied access in the first place)
"Can emotional support animals go everywhere with you?" (answer is no)
Don't waste your hard-earned money on this useless scam!
Support Pets, you know as well as I do that all you're doing is taking advantage of people who love their pets.
Response from Support PetsJan 13, 2025
Hi there!
We have a site explaining every single point that you've inserted in this review.
Since you are not a customer and not an ESA user, we kindly ask you not to provide fake reviews. This site is for real customers to provide real reviews, helping those who are also seeking answers.
Clarifying the claims above :
Emotional Support Animals (ESAs) have been 100% legal in the U.S. for more than 40 years. Since the late 1980s. Various laws, such as the Fair Housing Act (FHA), confirm their legitimacy and provide protections.
Q: Do emotional support animals need database certification in the U.S.?
A: No, ESAs do not require database certification. To be recognized by law, they must be prescribed by a licensed doctor in your state, as specified by the laws like the FHA.
Q: Can emotional support animals be kicked out of a store in the U.S.?
A: This depends on the store's specific policies. Since we have thousands of stores and businesses accross the country, all with different management and policies, the best way of checking that is contacting the business beforehand and discuss your situation.
Q: Can emotional support animals go everywhere with you?
A: ESAs don’t have universal access. They can accompany you in many places, but it depends on the policies of the establishment. Always check their rules ahead of time—it's common sense and helps avoid misunderstandings.
Thank you
GG
GG
5 stars fast process
5 stars fast process. Easy to use and set up. Definitely will be recommending .
Response from Support PetsJan 13, 2025
Awesome! Thanks for your support!
That's our goal! A hassle-free service, easy and fast
Enjoy the best moments with your ESA!