Support PetsReviews of supportpets.com

Response from Support PetsJun 9, 2025

We are glad to hear that! Enjoy every second with your ESA! Thanks for trusting and choosing us

Response from Support PetsJun 9, 2025

Thank you for your feedback — we’re glad to hear the process was easy and reasonably priced for you, especially compared to traditional pet fees. We’re sorry for the confusion around accessing your documents and understand how frustrating the video experience must have been. While a lot of our content does reference dogs due to their popularity as ESAs, but the same goes to cats, since we work with both of them. The video is of extreme importance for customers to understand the service, to be aware of every detail and of course, to show the transparency of the process and company. We’re always working to improve, and a little patience and respect truly go a long way in helping us support everyone better. If you ever need help or have questions, our support team is here 24/7 via chat or at [email protected]. Thanks again

Response from Support PetsJun 9, 2025

We're truly sorry to hear about your experience and want to extend our sincere condolences on the loss of your dog. We understand your frustration and apologize for the inconvenience caused. While we currently do not have a phone support team, we do have a dedicated customer support team available 24/7. They are always ready to help — all you need to do is reach out via our website or email, and they will gladly guide and assist you with any issue, including cancellations or updates to your account. We genuinely appreciate your past support and hope to have the opportunity to assist you better in the future. Warm regards

Response from Support PetsJun 9, 2025

We are truly sorry to hear about your recent experience, and we extend our deepest condolences on the loss of your son. Our hearts go out to you during this incredibly difficult time. Please know that any charges made through our website only occur when a customer actively selects a product or service to purchase. However, we absolutely understand how concerning this situation is and want to help you resolve it as quickly as possible. Our customer support team is available 24 hours a day, 7 days a week, and they are fully equipped to review your case, cancel any mistaken transactions, and initiate a refund if needed. To get immediate assistance, please: Send an email to: [email protected] Or click the "Chat" button on our website for live help Count on us

Response from Support PetsJun 9, 2025

We’re so glad to hear that everything was handled quickly and smoothly for you! Thank you for trusting Support Pets — we’re always here if you need us again!

Response from Support PetsJun 9, 2025

We’re so glad to hear that everything was handled quickly and smoothly for you! Thank you for trusting Support Pets — we’re always here if you need us again!

Response from Support PetsJun 9, 2025

¡Muchas gracias! Nos alegra saber que encontraste claridad y rapidez en nuestro servicio. Estamos aquí para ayudarte siempre que lo necesites.

Response from Support PetsJun 9, 2025

Thank you for the kind words! Fast, friendly, and reliable service is exactly what we aim for, and we’re happy we could deliver that for you.