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ABSOLUTELY THE WORST SUPPORT SYSTEM OF EVERYTHING THAT I TRIED IN MY WHOLE LIFE. I WILL NEVER BUY AGAIN FROM THEM, JUST TO NOT DEAL WITH RUDE, NOT PROFESSIONAL AND FOR SURE NOT COMPETENT AGENTS. YES, I AM YELLING.

Unbelievably horrific customer support. Was in a chat for over an hour about my monitor not working, they told me to call a phone number. Was on the phone for over an hour and got transferred to 5 different departments. No one made any sense or would help me. Shocking support. Finally I just hung up as I couldn't deal with it any more. Utterly useless and needless to say I will NEVER buy HP ever again. I'd urge anyone who looks at this page to never ever buy HP products. I know I never will, and will tell everyone I know to never buy them.

Ich suche vergeblich für meine defekte Druckerpatrone den Support zu kontaktieren. Anstatt eine Telefonnummer anzugeben, wird man durch einen Dschungel an Anmeldung und Produktauswahl (wo Druckerpatronen natürlich nicht dabei sind) gezogen. Nichtmal eine E-Mail Adresse ist zu finde, wo man sein Problem schildern kann. Katastrophal und absichtlich überkompliziert! Ich muss sagen, ich habe viele schlechte Support Webseiten gesehen, wo die Kontaktinfos verborgen gehalten werden, aber hier ist es mit Abstand am Schlimmsten.

HP's online chat is nothing more than another layer in the corporate onion at that company. Once in a great while an actual human being willing to provide help will get on the line but it's always a gamble. Waiting for my lease to end with their horrific Designjet product then will switch to a more reliable manufacturer. Disgrace of a company on every front.

I received a laptop with a problematic monitor (low quality crooked plastic), it took more than a month to receive a replacement

Have had an issue with a monitor. Trying to get through by messenger, whatssapp, phone, etc, etc is virtually impossible. HP customer service is by far the worst to deal with of any company. It seems to me they hope by being so difficult to contact they hope you will give up and throw the product away. Abysmal

the service is very good

I once respected HP gear, about 20 years ago. They made well engineered products that were well supported. Over the years they have just got worse, probably run by bean counters and marketing executives now, with the one focus of fleecing customers as much as possible. When they ship a PC it comes with enough bloatware, that it uses up nearly all the RAM. Their support portal never works, unless you install more bloatware to help their support website detect the hardware. They ship computers that don't work with basic drivers that come with basic windows 10 install. As an IT admin, HP stuff causes me more problems than anything else. Hopefully they'll go the same way as 3COM. I've got a HP Scanjet G3110, can't download the drivers for it. Their Oh so clever support website can't detect it, and if it doesn't detect it, there is no way of getting to the support website for the Scanner. This level of incompetence can only be due to malice, how difficult is it to provide a webpage with a file to down load.