Support HpReviews of support.hp.com

The worst technical support and customer service I have ever dealt with! No resolution to my issue since I last spoke to them on Dec. 09. Technical support is completely useless. They will just transfer you to different technicians saying the next tech is an expert on my issue. HP will sell you an annual support plan before fixing the current issue, and after signing up for the support plan, their solution to your current problem is "You should upgrade to/purchase a newer HP printer as your HP Envy 6400 is not functioning properly, no software solution, and is no longer under warranty". After complaining, HP Customer service agreed to refund majority of the support plan fee back in October 2022. It's been 2 months and no refund yet. According to HP, the delay in the refund is the fault of my credit card company since I disputed the charge. The dispute has been released since we agreed on the refund but more delaying tactics from HP. Lastly, avoid the instant ink plan! It's a scam!

Plus jamais d’imprimante HP. Aucune assistance pour une imprimante qui n’est plus sous garantie. Impossible de les joindre. Ca tourne en rond sans aboutir.

Whatsapp customer service is completely useless... Just try to phone in if you want anything handled. Still not sure you get it but Whatsapp just keeps wasting your time and sends you in circles then explain why they're just not gonna help you anyways...

Expérience catastrophique, je commande un ordinateur il n'est pas dans la boîte. Cela fais maintenant 2 mois que je me débats avec le service client pour leur expliquer que l'ordinateur n'est pas a sa place. Ils ne veulent rien savoir me dirigent eux même vers un médiateur de la consommation et refusent eux même le processus de médiation. Des voleurs tout simplement

J'ai contacté le support Hp via WhatsApp suite à la réception d'une cartouche d'encre défectueuse dans le cadre de mon abonnement Hp Instant Ink. Leur réactivité a été exemplaire : en 20 minutes un membre de leur équipe a validé une nouvelle livraison, que je recevrai d'ici 3-4 jours.

Bonjour, J'ai contacter le service assistance technique de HP par téléphone. On me répond suite a plusieurs essaie technique réaliser." problème tête d'impression" Que sait normal , au bout de 2ans et demie je dois la mettre à la poubelle . Je ne sais pas si c'est professionnel. Je l'ai acheté le 01/06/2020 chez un revendeur DARTY.

GREAT EXPERIENCE! HP actually pulled through with their warranty and despite a little delay they actually honoured they and did not blame the customer. They replaced my OMEN which was still under warranty and for the most part everything went smoothly. I come from dealing with ASUS warranty in the past which was a nightmare and a bunch of crooks who blame the customer and you're helpless. in contrast my first dealings with HP warranty went really well

Ho recentemente intrapreso attività in proprio. Conosco HP da tanti anni e l'ho sempre apprezzata per l'affidabiltà e la robustezza, ma ero incerto se proseguire il rapporto, viste le recensioni negative. Ho acquistato portatile, workstation fissa, monitor e stampante, e sono rimasto soddisfattissimo sia dei prodotti sia dell'assistenza, che ho personalmente apprezzato per un problema recentemente intercorso in fase di installazione della stazione fissa. Li consoglio vivamente.