Support HpReviews of support.hp.com

Dear HP Customer Service, I am writing to formally request the immediate cancellation of my HP printing subscription and confirmation that I will not be charged again. I am extremely dissatisfied with my experience. I purchased an HP printer for use in my home, and I find it unacceptable to be expected to continue paying a subscription in order to fully use a printer I already own. I purchase my own printer, paper, and supplies, and I should not have to keep paying HP simply to print at home. This subscription model has made the printer more of a burden than a convenience. At this point, the printer is essentially useless to me, and I have decided to replace it with a Canon printer that does not require this type of ongoing subscription. Please cancel my subscription immediately, stop all future charges, and provide written confirmation once the cancellation has been completed. If any additional charges are scheduled for my account, please ensure they are stopped. Unfortunately, this experience has changed my opinion of HP. I no longer plan to purchase HP printers or other HP products. I hope HP listens to customers who simply want to purchase a printer and use it in their own homes without feeling locked into an ongoing subscription. Please treat this as my formal cancellation request and confirm that no additional charges will be made. Sincerely, Cynthia Thornton

Ich hatte mit meinem Drucker schon 2x große Probleme. Herr Musah vom HP Support konnte mir mit viel Geduld beidesmal helfen. Herr Musah ist sehr kompetent und freundlich, man kann sich keinen besseren Wünschen. Er ist eine Ausnahme. Vielen Dank. H.Hesse

It seems strange to me that there are so many negative experiences as I've only ever had positive ones. I always have found their technical support team to be helpful polite & able to resolve any issues I've had . In fact today I finished my call to them by saying I wish all call centres were so helpful!

The experience was excellent because of the quick response from the agent. He immediately resolved my case and the agent had patience while handling the case. He listened to my problem and resolved it step by step. Thanks. Keep going.

After dealing a whole afternoon I connected today with a very professional technician named Jessah, very helpful walked me through every single step. Very patient and professional. I am very happy with her service. Completely recommend. And bonus for my printer going again👌

Ich möchte den Support bei der Installierung neuer Treiber meines Druckers bewerten. Erst habe ich mit KI gesprochen. Da wir das Problem nicht lösen konnten wurde ich mit Herrn Musa vom Support verbunden. Dann ging alles ruck zuck. Herr Musa hat kompetent und schnell geholfen. Ich war nach der KI etwas nervös. Er hat mit seinem Humor und seiner Offenheit diese Erfahrung zu einer positiven gemacht. Top. Ich werde HP immer weiterempfehlen.

The customer service representative Jaya was able to change both my printer HP Instant Ink Plans and credit me for four months on one of my printers that has been disconnected due to a house fire we had in June of 2025. We have had spotty wifi so it has not stayed connected and therefore has not been used in some time, but I hadn't had a chance to change the plans as I have been working on getting house repairs started that has been difficult to say the least. I wish my solar panel company Momentum Solar would take some customer service lessons from Jaya who did a great job helping with my situation. Thank you again Jaya.

Ich hatte Probleme mit meinem Laser Drucker und habe den Support angerufen. Es dauert vielleicht einige Minuten aber dann war ein netter Herr in der Leitung. Es ging fast zwei Stunden, das Telefonat mit Remote Support. Leider konnten wir es nicht lösen... Aber, er hat mich dann an zwei darauffolgenden Tagen angerufen, um dieses Problem zu lösen und es war erfolgreich. Vielen Dank und jederzeit wieder.