Support HpReviews of support.hp.com

HP is intentionally forcing AI onto its customers, and it’s painful especially for someone neurodivergent like myself. When I first had a problem with my HP DeskJet 4200e series printer, I called HP Support, and was caught in an AI Loophole, so I said “speak to an agent”, they transferred me to a human agent, and we solved my problem quickly. This time, however, was different. I purchased a 2800e printer secondhand hoping I can speed my production as a I run a small business selling artwork. It took me hours to factory reset and make it my own. The printer came with a defective cartridge which malfunctioned the printer whenever it went in. Also during this time, HP intentionally made it so that you can’t talk to a human, and when I said “speak to an agent” again, their AI support agent said “I can transfer you to an agent, but I can solve your problem quicker!” Yeah right… 😒 It did slightly help in the beginning (slightly is an understatement), but then constantly repeated the same thing over and over again, so I hung up. It even tried to end to our call. I enrolled the printer in Instant Ink (I love the program because it automatically detects when you run out of ink, so you get new ones shipped to your home and you don’t have to spend a fortune on new cartridges) and I thought things were going smoothly now that the printer is officially mine, that was until I was delivered the wrong size cartridges. I attempted to find an email address so that I could at least speak to a human. HP no longer gives you an email address to contact support and instead pushes its AI assistant to “help” you instead. I put quotes because the AI assistant puts you through a loophole, doesn’t understand your problem, and expects you to answer from a bunch of other answers while shutting you out in the end. When you want to contact HP’s support team, the AI assistant sends out an error message. Go figure. As much as I love my HP printers and the Instant Ink subscription because of their convenience and affordability, their support team is very questionable, however, their printers work amazingly but it doesn’t excuse the fact that the company is pushing AI for their support and creating a frustrating process for customers like myself.

I purchased a HP6120e about a 2 weeks ago to replace a 5000 series that had been Ok. The problem is the HP smart software is terrible and it took about 3 hours to finally get it setup as it kept saying install incomplete. I had issues again this morning where it would not connect to WiFi another 2 plus hours wasted. HP seem so obsessed with getting you tied up to their ink subscriptions that everything else is out the window, I'm going to use ink it came with and then bin it, should have read the reviews first! Shame is when actually printing its fine.

Customer support actually went well for me, got a proper review, told the warnings, and managed to ship the laptop out. Promised 8-10 business days, sent somewhere in late June, should be at latest July 2. They just rescheduled the arrival of the laptop to the 14th. That sucks a ton. I’ll assume the delay is because they actually want to repair it, but man it sucks for basically a month of no laptop when I was promised like 2 weeks

pc nuovo, dopo 30 gg comincia a dare problemi: chiude pagine, si spegne, ogni volta mi dà codici errore diversi. supporto con personale gentile ma assolutamente inutile: mai una data certa per i tecnici, mai un numero di tel da cui mi chiameranno nè quando... nessuna sostituzione pc (nuovo!!) dopo i 30 gg.., peccato che abbia cominciato a dare problemi subito dopo. direi geniali. Anche la stampante HP non è il massimo direi. mai più HP. piuttosto spendo il doppio ma mi prendo un bel Dell, non ci sono paragoni.

HP used to have amazing products. I bought a small business printer (because we own a small business). I am on my 3rd printer in less than one year. Thankfully they have all been under warranty. My printer will not scan legal documents anymore for some reason but it will scan regular 8 x 11. When I try to scan legal documents it states there is a paper jam even though there is not one. Support determined the chip was bad and replaced my printer. So I got the new printer all set up, same damn problem. It will scan regular sheets of paper but not legal documents and again, states there is a paper jam. Tried to call support. Support website states they are open 7 days a week from 8 am-8pm EST. Apparently they are closed on weekends which is ridiculous. My brand new HP laptop that I paid $1,500.00 for is randomly freezing up completely where none of the buttons work so I have to do a hard reset with the power button. The support technicians have all been great but HP products have seriously gone downhill.

Three weeks ago I had a problem connecting my hp laserjet wireless printer to the internet. It was beyond the original warranty, so I signed up for another two years support at a reasonable price. And my experience with my first service call was excellent. A knowledgeable technician took over my computer and fixed the problem quickly. But a similar problem recurred after a couple of weeks. This time when I phoned to get help, I was shunted to an AI service. And this was terrible. The AI kept repeating itself, asking me to try the same failed method a couple of times before I gave up on it. An internet search led to a somewhat convoluted way to get in-person service again. This was also successful, and my printer is working now. I hope this time it holds up longer than three weeks. But I wasted perhaps an hour of fruitlessly following AI directions that led nowhere except back to the starting point for another try of the same thing. AI's are just not ready yet to understand what you are trying to tell them, or to move on to another method when their first one fails. I gave a two star rating overall because my problem was fixed, but it took way too long, as compared with my previous experience.

Uso un portatile ProBook da un anno e mezzo. Ogni tanto ha dei rallentamenti incomprensibili e, in più, la tastiera è imbarazzante, incomprensibile. Ok che al 95% uso una tastiera ed un mouse esterni ma, quelle volte che devo farne a meno, è un supplizio.

Bad service. I needed to get help with my printer, so I contacted them via WhatsApp. Nice lady was there but wasn’t able to help me. So I contacted them again via their website, I made a request there, but after few days still no answer. A chat there doesn’t work (!!!) so I needed to call them. A lady on the other side seemed to be tired and not interested too much. She wasn’t able to explain me things she was saying and in the end I was told I need to pay for getting more help because a printer was out of warranty! But my request has nothing to do with warranty! HP has good products but not a customer service..