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Comment est-il possible d'être aussi minable ? Impossible d'avoir un Agent sans passer d'abord par cette IA. Ensuite, 10 min supplémentaire d'attente pour parler à un Agent. Les Agents sont désagréables, ils raccrochent au nez des clients, font semblant de ne pas entendre ... Ils doivent être vraiment malheureux ... Ça en dit beaucoup sur le management de HP ... J'avais conseillé à ma Conjointe de ne jamais acheter un équipement HP car je savais que ça tomberai en panne un jour ou l'autre et que tôt ou tard nous aurions affaire à ces incompétents du SAV. Ils vont vous tenir au téléphone durant des heures pour tenter de réparer à distance votre matériel pour vous décourager de faire marcher votre garantie. Quelle honte !!! Comment des gens peuvent t-ils encore s'équiper chez HP ???

Horrible service, they kept my laptop for over 2 months, October will the 3rd, even though it should've been 2 weeks max. How does a factory not have the parts you need and expect them to explain to a customer "part delay". Every time i call, it's an endless loop, I got a case manager who doesn't even pick up his phone LOL. Terrible service.

buongiorno, dopo vari tentativi al n° 0809898007 e la continua richiesta, da parte dell'IA dei mie dati e della stampante venivo indirizzato ad un operatore che regolarmente mi comunicava di non occuparsi delle stampanti private e mi reindirizzava al numero sopra scritto.Al terzo tentativo ho deciso di ribnunciare per non perdere altro tempo. credo che un'azienda come la HP dovrebbe dare un supporto ai clienti di qualità, quello attuale è veramente scarso.

Ordered a computer from HP about two weeks ago. Finally received notice that it was being shipped and the FedEx reference number was totally wrong. Someone there supplied me a FedEx number which turned out to be some other customers that was delivered to Memphis Tennessee. Tried rectify this and between the POS AI robots which have a stranglehold on the system and literally prevent you from talking to a human, to the humans who don’t know anything other than scripts. Was a useless and horrible experience. I finally found out two days later that they had a new FedEx tracking number which nobody gave me. I would never ever, ever do business with HP again. All the reviews here of less than two stars are absolutely spot on.

Support is non-existent. I used WhatsApp. The messages started at 14.13 and finished that day at 17.31. I sent another message at 9.00 the next day and it is now 13.49 and they have not replied since 11.30. They left me with the printer not working! It is still not working. The advice was mainly telling me that they totally understood the problem that my printer stopped working after eight days from purchase and listing what was happening, what was flashing, etc., which I had told them. They are completely useless. I am going to send the printer back to the supplier as I think it is so new that I still have rights to do that and will buy an Epson next time.

Dreadful - I've spent all day from 9.30 a.m until 8p.m. trying to get an issue resolved. Tried online virtual, phone and video and the WhatsApp options. Virtual was useless, phone told me issue was resolved and hung up when issue ongoing, WhatsApp had huge gaps of up to 3 hours between replies and most recent advice has left me unable to print anything at all - original issue was lack of connectivity to Instant Ink. Complete waste of time

I contacted HP support regarding a driver issue with my HP Color LaserJet Pro MFP M477fdn. During the call I was advised that I would need to pay for support. When I questioned this, the call was terminated. The issue was subsequently resolved myself. The operator took no time to address my concerns or try to fix things and just insisted on payment. He hung up and that has never happened to me on customer service support. The call occured at 845am on sept 17th through Ireland's support number 35314118932 and lasted 30 minutes. I was so angry with this operator I said it was enough to make me never to buy HP again.  The staff member needs to be reprimanded as he lost HP this customer. Warning to you all if you are expecting help with the HP support service - it is terrible.

So einen schlechten Support habe ich noch nie gehabt. Ein Computer der einem nicht versteht, man hängt Sundenlang in der Leitung. Meine Nerven sind am Ende. Sogar 0 Punkte sind zuviel !!!!