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Vorrei poter mettere 0 stelle,sono da sta mattina per un problema evidente al mio notebook che ha 2 mesi di vita e dal primo momento mi lampeggiano il capslock e il block num per 3 volte all'avvio restando schermo nero,poi dopo 16/17 secondi compare il logo hp wolf security,attendo altri 16 secondi e poi si decide di comparire il desktop,ho fatto tutte le prove,un operatore mi dice una version,un altro operatore di fare un altro test,alla fine mi hanno slittato a lunedì e non mi hanno risposto più.Non comprerò mai più HP

I am having a problem with my laptop that still has partial warranty. In the past 3 days I have spent at least 10 hours on chat/phone speaking with numerous agents. Some confirmed that if they could not solve my problem we could ship it back to HP for repair. Some said I had no warranty and refused to help me over the phone. One agent spent almost 3 hours talking to me and eventually told me how to download and set up a thumb drive to reset the computer with HP cloud file. She told me to call back with my case number when ready to get instructions. When I called back nobody wanted to assist me. In fact they flatly refused. They decided I had no support without a charge after the earlier agent spent all this time talking to me. They refused to help me determine where I could take the computer for support.

Une catastrophe ! pas moyen de contacter quelqu'un .... Les imprimantes ont une date de fin de vie préprogrammée .... C'est une honte !! Je ne sais pas ce qui me retient de porter plainte !! Deux imprimantes pro et , bizarement , elles ont le meme symptome en même temps : elles ne reconnaissent plus la cartouche neuve "marque HP" ! je suis furax !! Plus jamais HP!

Habe seit ca. 1/2 Jahren den HP Drucker Smart Tank Plus 650 Serie gekauft , die Alte App hat wunderbar funktioniert , mein Kollege hat den selben gekauft konnte auch bei seinen Drucker von Meinem Händy Drucken gab es nicht Probleme , seit dem Dämlichen Updates für Hp Smart Tank Pluss 650 Serie immer wider Kennt die App den Drucker den Mein Kollege Hat meinem Kennt er Garnichts , und er hat die Selben Probleme immer wenn man was Drucken will im eigenem Heimnetz schreibt er immer wider Druckerfehler und das geht ganz schon auf die Nerfen , vor einigen Tagen habe ich den Support angerufen HP war sehr hilfreich aber sogar der HP Mitarbeiter wolte die Alte App noch länger so gesagt hat er schon gewusst was ich meine HÖRT ENTLICH AUF MIT DEN DEMLICHEN UPDATES MANN KANN KEINEN APP BESSER MACHEN WO ER EH SCHON SEHR GUT IST HÖRT AUF MIT DEM MIST UND ES FUNKTIONIERT ALLES AUS MIT UPDATES HP Dato 25.08.20258

I wanted to buy a new 30in HP monitor. After speaking with Sakar in tech support, on 22 August between 10.45am - 11am PST, I instead swore never to buy another HP product again. My old monitor was no longer supported but he would not answer GENERAL technical questions that I needed for comparison to a new monitor. Disgraceful, unhelpful attitude. Fine. I bought a Dell 32in S3225QS monitor - instead. Even better, the Dell technician answered my general questions on the HP product. HP service is so bad that they don’t allow google reviews. The new HP AI assistant is just for data harvesting and never connects you to a human. Awful company.

I bought a brand new HP DeskJet Printer 2820e from Amazon and tried to connect it wirelessly to my brand new Acer Aspire 15 Notebook. I was having difficulty, so I went online to the HP Support website recommended on the literature on the 14 August 2025. One of the online support assistants communicated with me by typing out questions and responses. I explained that I could not connect the printer wirelessly to my laptop. The support assistant said that a HP engineer will be in contact with me to assist me with the connection. I then get a call from a man with a slight Indian accent who said he was from HP and was responding to my request. He asked if he could have access to my computer. I said let me know what needs to be done and I can do it. He insisted that unless he went onto my computer he would not be able to connect it. I very reluctantly accepted his code and he was on my computer. He started fiddling around it and typing various things in safe mode. He begins to show me that my computer has been infected by a Trojan worm and that more and more of my computer was affected. He then says I need to remove the malware and begins to type out what the problem is and that it would cost £110 to remove the malware and for £238, I could have the required anti-malware to keep it safe. Until this is done he was not able to connect my printer. I immediately asked him to get-off my laptop. To which he said it would cost more when I come back. I then closed him out. I took my laptop and printer to a top computer specialist to see if he could sort the problem for me. He checked the printer and said you don't have the driver loaded. He checked the printer and said it was perfect. He downloaded the printer driver and connected my laptop to the printer wirelessly. I then realised that HP are probably outsourcing their support to somewhere in India, and this so called engineer was moonlighting on the job and scamming innocent customers who are buying new HP products. This has totally destroyed my trust and confidence in HP for life. I wish I had never bought their printer. If HP check their UK website communications on Thursday 14th August 2025 on a request to connect a HP DeskJet 2820e wirelessly, they will know exactly who this HP representative is that is scamming their customers.

Je belt voor een adapter, na geven van serienummer weten ze welke laptop ik heb. Krijg ik te horen dat ik minstens een 70 watt adapter nodig heb, deze besteld, doet het niet en wat blijkt, heb een 200 watt adapter nodig. Terugsturen gaat niet zomaar, hele adres moet naar je gestuurd worden, kan niet even vermeld worden. Kortom, lang, ze weten en kennen hun eigen apparatuur niet. Dit is echt zo slecht.

Une expérience SAV plus que nulle. Un correspondant borné et incompétent aussi bien commercial que techniquement. Aucune réactivité, il te fait répéter 10 fois le même chose car il ne comprend rien de rien. Il ne sait que te pousser à acheter. Il faut fuir les imprimantes HP