Support HpReviews of support.hp.com

So bad. Called from UK they connected me to the France one. Dumb

My printer stopped working a few weeks ago. After troubleshooting everything, and over an hour of remote access, video chats, and countless requests to reset printer spooler, reset internet, and attempt to check the issue, the customer service tech went into the IP address from remote access of my laptop and factory reset the printer. It worked for about a week and a half and then had the same issue with stopping working. i got a new case # and requested a replacement because it was still under warranty for another 90 days. the customer service refused to do a replacement request until they went through all the troubleshooting steps - which I had done THOUSANDS of times. I gave her the old case # to review and then I requested a supervisor. She told me there was no supervisor available multiple times and transferred me to the engineering department. I find this very odd that this is happening when my free ink subscription ends tomorrow... I'd give 0 stars if I could. My printer shouldn't "coincidentally" stop working when my free subscription is ending. I will not go back to HP for a printer ever again.

Écran de mon PC qui scintille sans cesse. J’ai essayé d’appeler le service client HP plusieurs fois : aucune réponse humaine, on tombe directement sur une IA. Ensuite, chat en ligne avec une autre IA également. Après plus de 2 heures en ligne, on me demande de faire plusieurs tests inutiles et même d’installer des mises à jour BIOS sans résoudre le problème. Très déçu du service client HP. C’est dommage, car j’étais un grand client avec des dizaines de produits HP achetés, y compris des extensions de garantie. Une marque que je ne recommande plus à cause de la qualité du support.

Report a problem with laptop. Told it will be picked up by UPS the following day. No information, no pick-up. Online chat is useless-- both with AI and a service member. Took forever to finally get a proper tracking number from UPS. But UPS has not even received the box they will bring to my house for pick-up. Now I am told by HP to wait an ADDITIONAL 24-48 hours to hear from UPS. Then we can add the weekend and those 2x 48 hours to the estimated 10-12 business days for repair. Takes a ridiculous amount of time to get nowhere with Chat service.

I subscribed to the HP all in one printer services. They provide the printer and ink. I pay a monthly fee. The printer did not communicate w hp that I was low on ink so I ran out and it took a month for them to ship a replacement despite me calling. Now the replacement cartridge randomly does not communicate w the printer. There are error messages all in my hp account yet they do not do anything about it until I call and waste my time. They can do a better job of servicing the all in one program. Now I'm locked in for 3 years or pay the full balance of my subscription. I hate this program and will be looking for a new company to do business with. Ive enjoyed hp printers until now.

Ho contattato il supporto HP perché la mia stampante ha incominciato a non funzionare, dicendo prima che mancava Toner. Una volta cambiato con quello originale, non si è più riuscita a configurare la stampante. Non c'è stato verso neanche da parte loro di riconfigurarla. Mi hanno fatto fare modifiche anche tramite il gestore telefonico. Hanno chiuso la pratica senza risolvere il problema e l'unica cosa che sono riusciti a fare è stato mandarmi delle offerte per l'acquisto di prodotti nuovi. Una cosa è certa, mai più prodotti HP.

J'ai acheter une imprimante qui ne fonctionne pas problème pilote, les équipes soi disant sav incapable de mettre cette imprimante en route. Aucun retour, aucune solution HPest tout simplement un vendeur de matériel pour eux aucun problème de laisser un client en carafe! Cette marque est à fuir la concurrence fait bien mieux en SAV

Wir werden als Ingenieurbüro wieder zu Dell wechseln. Wir haben laufend Probleme mit HP zbook‘s bzgl. Kaputter Anschlüsse, Dockingstationen und Tastaturen. Der Service ist schlecht bis indiskutabel. Der letzte Laptop wurde wurde kurz vor Ende der Gewährleistung kaputt repariert. Für unseren HP Plotter Gibtves keine passenden Ersatzteile, die Firmware erkennt neue Bauteile nicht oder will sie nicht erkennen. Also Hände weg von HP.