Supply Center USAReviews of supplycenterusa.com

Reached out with a question about an order an got a response in record time. The reply answered everything. Very courteous.

I received a very quick, professional, detailed response to my inquiry with all of the information I needed. The item was out of stock due to a manufacturing issue. A refund was quickly generated, and I was invited to come back in 60 days to see if the item was back in stock. If I could, I would hire this person to work for my own company. I will definitely trust Supply Center USA for future purchases.

I placed an order on January 8th. After a week of hearing nothing from Supply Center USA . I sent an email to cancel my order. JJ responded almost immediately. He looked into my order and found a supply chain issue. He processed my refund quickly. I appreciate his help. I just wonder if I had not reached out that my order just would have sat in limbo forever with no product or no refund.

While JJ could not solve the manufacturer's issue and send me the product I ordered, he provided the information I needed to understand the situation and why my order was suddenly canceled. He was very quick and responsive to my emails, gave me additional links for information to help me, and gave me suggestions for future ordering. I really appreciate the information and help he gave me, and clarification of my situation.

WOW, not only a human replied to my question, but a friendly informative human. I am very impressed and will come back again!

Quick response with important details.

I contacted Supply Center USA, an online distributor, regarding a status update for an order placed around Nov. 30, 2024. The respondent explained in great detail the reason(s) for delays and possible need for cancellation of my order. Thankfully I retained screenshots of the original 2-month old order which provided important reference info. While I greatly appreciate the thorough explanation of why my products have yet to arrive, I did not appreciate having to contact them via email only (no phone number available) nor having to wait 2 months after placing the order instead of 7-10 days. Had I not saved the info available to inquire, I may not have been able to even get my refund of $113.00 processed. I particularly empathize with elderly, disorganized, and non-tech savvy individuals who order from this company.

He answered right away and gave a full explanation.