Justin B.
Poor Execution, Management, and Fulfillment
While the Supliful concept itself is a good Concept, it is quite literally impossible to build a successful client base or business with the lack of ability to fulfill orders in a timely manner. The Supliful community has a community Discord where multiple people (including myself) go off about how their products are delayed, and how the majority of their shipments are shipping in 10+ days, etc.There is not a single happy client in that Discord. I will happily attach those screenshots if need be. The marketing and representation of Supliful are extremely misleading and their “plans” to fix their problems have gone no where - and actually have gotten worse. Do not fall for their marketing or attractive concept, it is not practical to build a reliable business and customer base because of all of their problems. Any customer with a head on their body will simply purchase their supplements in a timely manner from another source (Amazon, ETC) I urge anyone NOT to waste their time, energy or money trying to build a business with Supliful. For example - a supplement many users sell was delayed for stock - The promised delivery date shifted multiple times, first to September 20, then to September 28, then to October. This has happened several times with several products since June of 2023. There seems to be complete uncertainty, with vague responses from the customer service team. I anticipate that Supliful will come up with yet another generic and untrue reply to this as they have with everyone else. I am prepared to share the screenshots and the details of my and others frustrations publicly.
Response from SuplifulOct 26, 2023
Hi Justin, We genuinely understand your frustration, and we acknowledge the current challenges with our fulfillment times. We are actively addressing these issues by working diligently to expand our fulfillment center, with the aim of bringing our fulfillment times back to normal. Regarding the out-of-stock (OOS) situations, we want to clarify that, as we using 3rd party suppliers, there are instances where OOS situations are beyond our control. Factors such as manufacturer delays, raw material shortages, or damaged stock can lead to unavoidable delays. We value your feedback and assure you that we are actively working on solutions to improve the overall customer experience. It is our sincere goal to provide a more reliable service for our clients. We apologize for any inconvenience you've experienced and appreciate your candid feedback. If you have any further concerns or questions, please feel free to reach out.