SuplifulReviews of supliful.com

best experience ever

I was eager to deep dive into the product formulas when I found this company. The one thing that has stayed with me since is the holistic depth. It's given a chance to employ the strategies around communicating herbal products that should not be taken for granted. I am excited as a nutritionist to see where each unique product takes the start of my career journey. The only thing that would stop me from rating a 5 star is it's taken me a few trial runs to get the products colours and especially type fonts close to professional printing standards. Not to a fault that is necessary for drastic change. I would like to see branded packaging in the near future as additional options points for the selling. I believe this would make the products seem like a luxury design brand which in theory - is where the elements already are compared to other lower hanging fruit companies that market the label to rope customers in. I did miss the recent webinar for unfortunately yet if this was to be created again - I think this is such a great starting point to build trust in 100% owning the brand and the manufacturing.

First of all I would like to mention customer support agents who were fantastic. The thing I think platform can improve is the availability over the weekend.

Good experience

I was a little hesitant in starting a relationship with this company, but I have found that my concerns were ungrounded. I found that the online tools and documentation needed to create my own brand a label were easy to use and understand. I have interacted with customer service concerning label design and they were always courteous and helpful. I look forward to a profitable relationship with them.

I recently had the pleasure of experiencing the customer service offered by Supliful, and I must say, it was nothing short of exceptional. From start to finish, my interactions with their support team left me thoroughly impressed. What truly stood out, however, was the level of professionalism and courtesy displayed by the Supliful customer service team. They were not only prompt in responding to my inquiries but also displayed a genuine willingness to go the extra mile to assist me. Every interaction I had with them felt personal and tailored to my specific requirements. Their dedication to customer satisfaction was evident in every interaction. In conclusion, the customer service at Supliful is nothing short of outstanding. Their knowledgeable, professional, and customer-centric approach is a testament to their commitment to providing an exceptional experience to their customers. If you're looking for a company that truly values and takes care of its customers, I wholeheartedly recommend Supliful.

I really love your guys service. When I wanted to talk to customer service on your website, right away less than 5 minutes someone replied back with my question. Im just waiting for my clients to get their items! This will be my first few sales I've made! Thank you so much!

I generally don't leave reviews, but I'm so dissappointed with these guys -- they have something so cool and they're messing it up royally. It's kinda like when a spoiled brat inherits an awesome business or some other awesome asset and runs it into the ground. Terrible customer service and don't keep merchants informed, and blame merchants for Supliful's own issues. My supplement shop is setup with Wordpress & Woocommerce, and has been connected to Supliful (and other suppliers) for over a year and worked fine with Supliful & others. Then starting beginning of August 2023 I suddenly could no longer post products from Supliful to my shop -- weird I had just posted one the day before and suddenly I can't. I alerted them several times got the run around saying it was my fault. To make a long story short, just today I logged into my Supliful account to again to try and post a product and still couldn't. Hmmm, I think they've had plenty of time (being almost 3mo. now) to fix their issues maybe I just need to reset the connection by deleting the old woocommerce store/connection in my Supliful account and and then reconnect. Well, I delete the old connection, but there is no longer an option to make a new connection to woocommerce. I do a search on their help only to discover they have deleted all mention of Woocommerce in their help documents (it still gets mentioned in their FAQ as an option, which is false, {unless you do your own API development I guess}). In short, they no longer support it and didn't even bother to tell me. Seriously! This is so screwed up. Also, they keep discontinuing products shortly after I started offering them - really screws up marketing efforts and pisses off customers -- leaving you holding the bag, so-to-speak. I have a host of other annoyances/dissappointments with Supliful, but I'll stop here. To sum up: this company seems to offer less and less as time goes on. [I do want to add, that I think their core concept & offering (dropship supplements with POD labels, ecom integration with order/shipping automation and canva label templates editable by the merchant) is pretty cool ... actually awesome (there's really nothing else quite like it in the industry), but poorly executed as a whole and poorly supported. They really need to "step up" and get their act together]