Terry B.
Still waiting for my order!
It's been almost 18 days since I ordered my product samples and to be honest. I still haven't received my order. In the application the product says items are shipped with two tracking numbers. When you search these numbers, it's says USPS awaiting item. It has said the same thing for the last 9 days. When I contact Kate in Customer Service. She states USPS is delayed and that's why I haven't received my product. Nevertheless, I am receiving my orders from other dropshipping companies in the US, right on time. So I have been in contact about this issues for some time and instead of them fixing the problem, or sending a new order with another carrier... all I get is apologies. I get so much apologies I could put them in a jar. I have contacted them so many times with no real solution but words. I just want my supplements. Just make sure you order a sample before working with this company. I am a small black-owned business and I have no idea why my products are taking this long, its just not a good start to what I wanted to be a long lasting relationship. I just wish I could get some real help but that doesn't happen here
Response from SuplifulJun 9, 2022
Hi Terry, Thank you for your feedback! Unfortunately, USPS still has not replied to us regarding your sample order nor updated the tracking information. Sadly, this is not something we can affect. We are very displeased with their work as well. However, I would like to point out that your order was placed on May 26th. And it takes approximately 9 business days to receive the order (fulfillment 5 business days + shipping 4 business days) as it is mentioned on our website. Today is exactly the 9th business day. If you do not receive your order by tomorrow, please contact us at [email protected] or via chat widget. You can request either a full refund or we can provide you a free reshipment with a different carrier. I hope this helps!