Supliful is a on-demand order fulfillment service that fulfills and ships food and sports supplement products for online businesses. Our platform lets nutrition experts, fitness coaches and small entrepreneurs create their own supplement brand without upfront investments in stock and warehousing. You can experiment with different store concepts and product portfolios without any risk.
Supliful (supliful.com) has 426 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
supliful.com
Website
supliful.com
Category
IT & Communication
Location
Arvada, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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We are new to the platform. But this service has transformed our ability to release quality products while not increasing our overhead. The support staff is prompt and helpful.
Response from SuplifulNov 29, 2023
Hi Robert,
That's fantastic to hear! We're thrilled that our service has had such a positive impact on your ability to release quality products while maintaining manageable overheads. Our support team is dedicated to providing prompt and helpful assistance whenever you need it. If there's anything else we can do to enhance your experience, please don't hesitate to let us know!
DA
Devon A.
This is not a sustainable business…
This is not a sustainable business model. I am loosing money on nearly every order due to delays or mistakes by this company. I had to pay multiple delivery costs in the beginning because the items could not get past customs and I was being charged reshipping fees. After they stopped shipping to countries causing issues then problems with computer systems and labels meant delays and long waiting times. After realising that paying even more money to them for a subscription to enable better customer service only resulted in AI generated messages I cancelled and now the only way of getting in touch regarding orders or anything is via email that takes days to reply and even if/when you do its an automated response. I have had to offer my customer additional products or discounts (if they choose to purchase again!) because of all the hassle. After 6 months, to this day it has resulted in losses and a heavy amount of stress with constant apologies to customers offering no certainty when there products will arrive. What a shambles.
Response from SuplifulNov 27, 2023
Hi Devon,
We're truly sorry to hear about the challenges you've faced. We strive to provide reliable service and regret any inconvenience caused.
We assure you that our AI is designed for generic queries, but live agent support is available upon request at any time during our business hours. Additionally, we respond to every email within 24 hours during business days (Monday to Friday).
Regarding international shipping, while we do offer this service, it's important for merchants to check customs restrictions in their respective countries. We took proactive measures, halting shipments to countries where repeated customs issues caused difficulties for both merchants and customers.
We're deeply sorry for the disruptions you've experienced due to delays and label issues. Your feedback is invaluable, and we're actively working to enhance our systems and processes.
If you have any questions, please reach us at [email protected].
MM
ModTech M.
Supliful has very poor inaccessible Technical Service
Supliful has very poor inaccessible technical support service. I took many days in connecting website, domains, and making Supliful products. Finally, all up and running, but when I now go to Supliful account page, my products disappear, despite the fact they are shown and published on my Shopify account. When I press the my product button on Supliful page it says you did not make any products. I reach out to Supliful countless times via email, and thru its website report problem portal. I get no response at all. They have no number to call either. Thus I had to go to my Shopify account and make the products inactive on my Shopify store.
Response from SuplifulNov 27, 2023
Hi there,
We apologize for the delayed response and any inconvenience caused. Please note that our customer support operates during weekdays, and we regret that you didn't receive replies during the weekend.
We're sorry to hear about the technical challenges you've faced. Our team is dedicated to resolving issues promptly, and we're committed to assisting you with the disappearance of your products from the Supliful account page. Please reach out to us via [email protected].
We value your feedback and aim to provide efficient support. Your concerns have been noted, and we're working diligently to rectify this issue. Thank you for your patience and understanding.
LA
Laetitia
an enriproblem posed, solution found!!😉ching experiencehe
an enriching experience, very good responsiveness from Anta, who processed my request in time and provided me with a solution to my problem. thank you so much
Response from SuplifulNov 24, 2023
Hi Laetitia,
Thank you for your kind words! We're thrilled to hear that Anta provided you with excellent and timely support, resolving your issue effectively. Your satisfaction is our priority, and we're delighted to have been of assistance. If you ever need further help, feel free to reach out.
JO
Johnny
Best Support
The support team responded to me immediately and was able to help me quickly. My issue was resolved promptly. I would be delighted if they could reintroduce the pre-workout booster and high protein products. For the fitness scene, a pre-workout booster is a must. Many thanks to the Supliful team!
Response from SuplifulNov 24, 2023
Hi Johnny,
Thank you for sharing your positive experience with our support team! We're thrilled that we could promptly resolve your issue.
Your feedback regarding the pre-workout booster and high-protein products is highly appreciated. We're constantly working on bringing these products back to the offer!
Once we have them, we will let you know right away!
MW
Mason W.
A great place to start!
I have had a great start to my E-commerce journey thanks to Supliful! The support team has been very helpful and will personally reach out if they see something wrong with your account. They have been quick to respond to my concerns and will work until a resolution is reached.
Response from SuplifulNov 23, 2023
Hi Mason,
That's fantastic to hear! We're thrilled to be a part of your E-commerce journey and glad our support team could assist you promptly. We're dedicated to ensuring your experience remains positive, so if you ever need further assistance, please don't hesitate to reach out. Thank you for choosing Supliful!
PH
Pamela H.
Terrible customer service
Terrible customer service! I ordered samples that were never received! Was told I didn't put my address in correctly when I did put my address in correctly. Then supposedly the post office delivered my samples with no numbers on my address, very interesting! Customer service is a complete joke! I have never dealt with a company that isn't willing to offer any type of assistance in either refunding the money I paid, offer a discount, or provide the samples again to the correct address. Making it seem as if I didn't enter my address correctly but yet they billed my credit card with the correct address. Then I received pictures with watermarks and after 4 emails were sent, I was told I had to pay additional money for a subscription to get pictures w/o watermarks. There's a free subscription offered but it's funny how that doesn't provide the additional pictures w/o watermarks. I will be sure to let everyone know about my experiences with this shady company.
Response from SuplifulNov 21, 2023
Hi Pamela,
I'm sorry to hear about your experience. When placing sample orders, the delivery address is entered manually by users, and any missing details, like an apartment number, might impact delivery. The billing address does not impact the provided shipping address by you.
As per our refund policy, orders with incomplete or incorrect addresses are not eligible for a refund. However, once the package is returned to our warehouse, we can arrange a reshipment for a shipping fee.
Regarding the images, our free subscription does not include additional mockups. Free plan users have access to only 1 free mockup. Additional images without watermarks are part of a Starter subscription(https://supliful.com/subscription-pricing), as communicated in our service terms.
We're here to assist further once the package is returned. If you have any other concerns or questions, please reach out.
GG
Gabriela G.
Wasted money and time with this company
Don't get involved with them. Nothing they promise was delivered even once. Couldn't get samples I bought, couldn't complete even one successful sale. Terrible customer service, it's so hard to get in touch to solve a problem. After they reply they just lie about their issues blaming their suppliers instead of solving and keep you in the loop for months! They lie about Fedex not delivering to your zip code "anymore" (what a joke) when I receive packages everyday. They lie about delivering packages to Fedex and mysteriously getting lost when on Fedex website it says they never handed out the package to them, just created the guide. This company is a joke!
Response from SuplifulNov 20, 2023
Hi Gabriela,
We deeply apologize for the inconvenience you faced. Unfortunately, there was an issue with Mexican customs, which led to the removal of Mexico from our shipping list. We promptly notified all users via email and WhatsApp Announcement channel about this change.
Regarding your order, we acknowledge our mistake and regret the disappointment caused. We've offered a full refund to your credit card as an apology for the inconvenience.
We understand your frustration with the delivery challenges. We strive for better customer service and regret falling short of your expectations. Your feedback is valuable, and we're committed to resolving such issues promptly.
Again, we apologize for the experience you've had and any confusion caused by our communications. We appreciate your understanding.
